Kreativlink's Shop Policies
I do my best to make each purchase a pleasant experience for you!
Please don't hesitate to contact me if you have any concerns or questions :)
I can only accept PayPal or payment with Credit Card (through PayPal) for international payments.
Bank transfer is possible for EU countries only. Please contact me and I will send you my IBAN and BIC.
If you are ordering from outside of the EU it is possible that you have to pay additional customs duties, taxes or fees to your public authorities.
Please make sure that the delivery address you select at checkout is the one you like me to send it to! I take the one Etsy provides and not the one that's on your PayPal!
I ship each Tuesday and Friday.
All international orders are shipped priority airmail
Orders for USD 30.- and up are also shipped registered (insured)
You have to sign on arrival when it's shipped registered, maybe you like me to send it to your work address? Just let me know.
US - usually it arrives within 2 weeks.
Canada, Australia, NZ - 2 to 3 weeks
Europe - usually takes 1 week.
BUT - unexpected things can happen - like random custom controls which can take up to six weeks. Please, keep that in mind. I can't guarantee, just hope :)
I have to pay for the weight that's shipped. More books = more weight = more for shipping. Not less, sorry.
I do give a little "volume discount" anyway. USD 2.- less for additional books.
Only when the weight is over 2kg, shipping becomes a bit cheaper in real. But that's only with 6 books or more ... In such a case I will of course refund what you paid too much for shipping.
Refunds and Exchanges
If for any reason you are not satisfied please contact me within 5 business days after receiving the item. You'll get a full refund if it's sent back unused and in original condition. Return shipping is your responsibility.
Additional Policies and FAQs
Is it PET and SMOKE free?
I do my best to keep my workroom free from any smells other than leather, acrylics, paints, inks... So yes, pet and smoke free. But some of the materials I use do smell.
Do you make CUSTOM ORDERS?
Nope, no longer, sorry. I only make exceptions for very good friends sometimes.
But I'm happy to make sold designs again, or a design you like - but would prefer to have on a different leather color.
Is it a GIFT!
My books come nicely packaged without an invoice included. I will also happily include a message from you, just let me know in the "Message to Seller" box.
Will you TRADE with me?
I'm hard to please. Not a girly girl at all so - jewelry, clothing and such things usually are not for me ...
Are you interested in WHOLESALE?
Nope. I can't produce masses of books and my prices are not high enough to give big discounts so - usually, wholesale does not work for me.
If you have any questions, just ask. I love to hear from you. Either start an Etsy conversation or send an email to ri [!at] kreativlink.at
ICH KANN KEIN ENGLISCH!
Kein Problem, ich spreche auch Deutsch! :)
Josef Lanner - Gasse 4
2513 Möllersdorf (Austria)
eMail: ri [!at] kreativlink.at
Mitglied der Wirtschaftskammer Niederösterreich:
Fachgruppe Unternehmensberatung und Informationstechnologie
Erzeuger kunstgewerbl. Artikel
Alle Preise beinhalten die in Österreich gültige Mehrwertsteuer von 20%.
Last Updated October 5, 2012