Handmade Leather Journals, Guest Books and Sketchbooks.
Ksurdnasjournals' Shop Policies
Hello and welcome!
I hope you enjoy what you see as much as I love creating journals. I learned by myself how to make this small treasures, I enjoy trying new techniques for creating things but all of my items are made with the highest care and quality.
Upon purchase of an item/items, buyer agrees to the policies explained below. As always, feel free to ask questions at any time!
I am currently only accepting PayPal for items purchased from my shop. Payment must be received within 3 business days of purchase. If for any reason you need more time to pay, please send me a conversation to see if we can work things out. I will cancel any unpaid sales and re-list the item in my shop.
***Items will not be sent until payments are received/cleared***
***Current ship out time on leather journals is 2-5 working days.
Estimated package transit time: 12-18 business days to USA and CANADA, 12-18 business days to Australia and 5-10 business days to Europe (via Priority Mail - tracking number included).
Refunds and Exchanges
I do not provide refunds but if your item is not to your liking I can exchange it for an item of equal value as long as your original purchase is shipped back to me within 5 business days of receiving it. Items being exchanged must be received by me in the exact same condition as when they were sent out. All shipping must be paid for by the customer.
*Journals that are customized cannot be exchanged or refunded
Additional Policies and FAQs
★ Reserve Listing:
Need some more time deciding if you're going to purchase something from me but don't want to miss out on your chance to buy it? I will reserve items for buyers for up to 3 days (weekends included). Just let me know which item you are interested in and I'll reserve it under your user name. If you have not purchased the item at the end of the 3 days the item will go back to being listed for everyone else here on Etsy.
For personalization please do not purchase your item until after you have messaged me and we have discussed the type of personalization you are looking to get done and whether or not I am able to complete your request.
Thank you so much for taking the time to read. It really does mean a lot to me and helps to keep things running smoothly. If you have any questions at all, please do not hesitate to send me a message!
Wish you all the best! Ksurdna
Last Updated May 19, 2013