KtBlueCreations

CURRENT PROCESSING TIME: 6-7 BUSINESS DAYS (= 8-10 calendar days) BEFORE shipping.* Processing time excludes weekends and holidays.

Please prepare for the FULL PROCESSING TIME before shipping. Upgrading shipping to PRIORITY MAIL will speed up the transit time AFTER the processing time. It will not expedite the shipping of an order. If you need an order sooner, please message me BEFORE ordering to see if I'm able to accommodate.

NOTE: Orders purchased during a weekend or holiday will start processing time on the following Monday or business day.
*Orders scheduled to ship on a holiday will ship the following business day.

During periods of large volume, orders will be shipped based on EVENT DATE. Please list your EVENT DATE in the order notes during purchase. Please make sure the event date is AFTER the last estimated delivery date. Thanks so much for your interest & understanding!

Also, please note that I do not guarantee delivery dates and recommend ordering well in advance of the event date. Upgrading to Priority Mail will ensure a timelier delivery, but delivery dates are still not guaranteed. USPS transit can be slower during the holidays, severe weather events and worker shortages. Refunds are not offered for lost, stolen, undelivered mail or for missing an event date due to slow transit.

*Orders over $35.00 ship free standard shipping
*Priority Mail is an additional shipping cost

BUSINESS HOURS:
Monday - Friday
9:30am to 4:00pm PST
CLOSED: Saturdays, Sundays & All Holidays (observed)

IMPORTANT INFO & SHOP POLICIES (read before purchase):
♥ Cancellations are accepted within 24 hours of purchase.
♥ I do not accept returns or exchanges. Sales are final after 24 hours from purchase. No refunds will be offered.
♥ Refunds are not offered for lost, stolen, undelivered mail or for missing an event date due to slow transit
♥ All items are made to order. I do not make any digital download items.
♥ If you need your order rushed, please contact me BEFORE purchase. I will let you know if I'm able to accommodate.
♥ Orders ship via USPS Ground Advantage to offer you the most economical shipping method possible. Priority Mail is available for an additional cost.
♥ Current processing times can be found posted in the “SHOP ANNOUNCEMENT” on my home page. Please allow for the ENTIRE processing time before shipping.
♥ Estimated ship dates shown at checkout are only estimates. I do not guarantee delivery dates.
♥ If upgrading shipping to PRIORITY MAIL, that will only speed up the transit time AFTER the full processing time. It will not make an order ship out sooner.
♥ Custom orders can take longer to ship and I will notify you with an expected ship date.
♥ During periods of large volume, your order will be shipped based on EVENT DATE. Please list your EVENT DATE in the order notes, during purchase. Please make sure the date is AFTER the latest estimated delivery date.
♥ Orders shipped Ground Advantage will be estimated to deliver within 3 to 7 business days for domestic travel.
♥ Orders shipped Priority Mail will be estimated to deliver within 2 to 4 business days for domestic travel.
♥ USPS transit can be slower during the holidays, severe weather events, and worker shortages.
♥ USPS tracking number will be connected to your order once shipped. While the number can give a general idea of where your package may be it does not always reflect its status.
♥ KT Blue Creations is not responsible for lost, stolen or undelivered packages. No exceptions.
♥ Buyer is responsible for filing claims with USPS for lost, stolen, damaged and undelivered packages.
♥ Orders ship to the address listed in the Etsy order confirmation unless notified otherwise at the time of purchase.
♥ Any packages returned due to old addresses or incorrect addresses will be reshipped at the cost of the purchaser.
♥ Refunds are not provided for incorrect shipping addresses.
♥ Refunds are not provided for missing event dates.
♥ Damaged/Error orders must be notified within 3 days of delivery. No exceptions. Pictures of damages/errors will be required for resolution.