We accept exchanges and returns within 14 days from the date of delivery (as shown on tracking).
// Due to hygienic reasons, earrings cannot be returned. //
Returned items must be in unworn condition and sent in their original packaging so as to avoid damages during transit.

Jewelry Care Instructions :
To preserve the longevity of your Kurafuchi jewels, follow these simple tips :
- Always take your jewels off before shower, sleep & exercise.
- Keep the jewelry away from water & humidity in general. Store them in a dry place such as a box or zip-lock bag.
- Avoid spraying perfumes or applying cosmetics on the skin in contact with the jewels.

WARNING : Due to the use of tiny elements & the delicacy of our designs, our jewelry is not suitable for children under the age of 14.

Payment options are : Credit Card and Paypal.

The shop is priced in Euro, the prices will be automatically converted to your own currency when you visit the page, according the the current exchange rate. This explains why you may notice some price variations from one week to another, as the rates are evolving at a fast pace.

All our jewels are made by hand, most of them are made to order.
Your order will ship from France within a production time of 1 to 5 days.

The average delivery timeframe is :

- France : 1 to 4 days
- Europe : 3 to 12 days (maximum 15 days)
- United States & Canada : 6 to 21 days (maximum 30 days)
- Australia & Japan : 12 to 30 days (maximum 40 days)

/!\ IMPORTANT : if you need your order by a specific date, please take into account the processing time + the maximum shipping timeframe when placing the order ! That means allowing for a maximum delivery time of :
- 20 days for Europe
- 35 days for US & Canada
- 45 days for Australia & Japan

Express delivery : we are sorry but there is currently no faster shipping option at an affordable rate. We have been trying to make it available but the rates are just not cost-effective in regards to our pricing range and weight (would cost 2x to 4x the value of our jewels).

GIFT ORDERS : All our jewels will come individually packaged and ready-to-gift. If you need to differentiate multiple gifts please leave us a note so we can add labels on each package, as the packages are sealed.
/!\ Please keep in mind the maximum delivery timeframe + the processing time when placing an order for a special event !

TRACKING : All packages have a tracking number. You can check the tracking of your order anytime by clicking the "Track Package" button on your Etsy Purchase page.

IMPORTANT : Please always double-check and make sure your address on file is accurate when placing an order. You can register multiple addresses on Etsy, so if your order is a gift for someone else, simply select "Ship to a New Adress".

FAILED DELIVERIES : If you provided an incomplete or incorrect address, please understand that we cannot be held responsible for delays or losses resulting from it., and we cannot make any corrections once the package has shipped.
The goods can only be re-shipped once they have been safely returned to us, and re-shipping costs will incur. Please note that international "Returns to sender" can be excessively slow (up to 3 months) so it is highly preferable to avoid them.

ABOUT DELIVERY ISSUES :
Our packages are no-sign-required deliveries (except with orders over 150$). The package will be delivered in your mailbox, or in person, or at your reception desk/building manager.

What to do in case of a non-delivery and lack of tracking info :
- Check if the maximum delivery timeframe for your country has passed (timeframes are stated above).
- If the latest tracking update places the package in your area, please visit or call your post office and make necessary inquiries prior to contacting us, as we cannot contact your local Post from here.
- In the case of a package undelivered after the maximum delivery timeframe for your country has passed, please contact us so we can investigate and provide information.
- After 45 days, if the package still hasn't resurfaced, you will be offered a refund or a replacement.
Thefts and losses actually happen rarely with tracked packages. Before jumping to any conclusion, let's make sure that all steps above have been taken :)

PLEASE NOTE : in the case of tracking showing package as "Delivered", we cannot cover refund or replacement, as tracking serves as proof of delivery and we cannot investigate or be held responsible for after-delivery theft. If you have experienced delivery issues in the past, we recommend requesting shipping insurance when ordering online, and filing a mail theft report to your local postal inspector (information can be found online).

Follow us on instagram @kurafuchijewelry to see our newest creations and combination/styling ideas !

Visit our website at www.kurafuchi.com <3

// Information we collect //
To fulfill customer’s orders, we collect information which you have given Etsy, such as your name, address, email address, and the details of your ordered items. In some cases we may also ask for your phone number for mail delivery purposes only.

// Why we need this information & how we use it //
We collect and use your information for the following tasks :
- to fulfill orders, file postal claims, provide customer support
- to contact you about your order
- for accounting & tax purposes, as required by law

// Third parties with whom we share information //
The only cases in which we will share customer’s information are :
- with Etsy, as part of being a seller on their website
- with the postal carrier, to deliver your order as well as inform you about delivery updates
- with my accountant

// Length of time we keep your information //
We retain customers’ information as long as is required by law, generally 5 years.

// Your rights regarding the use of your information //
You have the right to access, change, restrict or delete the personal information we collect from you. To do so, you may contact us at contact [!at] kurafuchi.com.