KustomizedbyKG

Privacy Policy for Kustomized by KG

At Kustomized by KG, your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, and shared when you make a purchase from our Etsy shop.

1. Information We Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to provide to us), including:
Your name
Email address
Shipping address (U.S. only)
Payment information (processed securely through Etsy)
Details of the product you’re ordering

You may also choose to provide additional personal information if you contact us directly (for example, for custom orders).

2. Why We Need Your Information
We rely on a number of legal bases to collect, use, and share your information, including:
To provide our services, such as fulfilling your order, processing payments, and providing customer support
To comply with legal obligations (such as tax or business reporting laws)
To resolve disputes and enforce our policies
For legitimate business interests, including improving our services and promoting our products

3. Social Media & Product Promotion
Kustomized by KG may photograph or share images/videos of completed custom products on social media or marketing channels prior to shipment.
These posts are used strictly for promotional purposes
No personal identifying information (such as full names, email addresses, or shipping details) will ever be shared
However, some products may include custom text such as future last names or phrases, which may be visible in promotional content
If you would prefer that your order not be featured on social media, please contact us at the time of purchase and we will honor your request.

4. Information Sharing and Disclosure
We share your personal information only for very limited reasons and in limited circumstances, including:
Etsy: We share information with Etsy as necessary to provide you our services and comply with Etsy’s Seller Policy
Service Providers: We may use trusted third parties (such as shipping carriers or production partners) to fulfill your order
Legal Compliance: We may collect, use, retain, and share your information if required to comply with a legal process or governmental request

5. Shipping Policy
Kustomized by KG currently ships only within the United States. We do not offer international shipping at this time.

6. Returns & Exchanges
All items sold by Kustomized by KG are custom-made and final sale.
We do not accept returns, exchanges, or cancellations once an order has been placed.
If there is an issue with your order (such as damage or an error), please contact us and we will do our best to make it right.

7. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

8. Transfers of Personal Information
We operate within the United States and process information accordingly.

9. Your Rights
Depending on your location, you may have rights related to your personal information, including:
Accessing the personal information we hold about you
Requesting correction, restriction, or deletion of your personal information
Objecting to our use of your data
To exercise any of these rights, please contact us using the information below.

10. How to Contact Us
For questions or concerns about your personal information, please use the messaging feature to contact us.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Updates will be posted here.