KyliesClosetOnline's Shop Policies
Welcome to Kylie’s Closet!
Our main focus is children's "Over The Top" (OTT) Boutique Clothing. We are also able to make matching 18" doll clothing for most styles available in our shop if this is something you may be interested in for a special little one in your life!
At Kylie's Closet, we are constantly adding new inventory to our store, so be sure to come back regularly! Custom orders are always welcome as well if you had a specific idea in mind. Stay up to date with new styles coming out by connecting to our Facebook Page at www.facebook.com/KyliesCloset
Please leave any special requests in the "notes to seller" at checkout, including names (on personalized items), and date needed for consideration.
For local shoppers, pick-up is available for no shipping charges. Please see shipping policies.
We currently accept Paypal and Etsy Direct Checkout for all purchases. Payment must be received in FULL before a design will begin. If not received within 48 hours of setting up a custom listing, reservation will be cancelled and items will be re-listed.
If paying via Paypal e-check, orders cannot be started until payment has cleared Paypal.
Large custom orders require a deposit before custom work will begin. When item is completed, payment is due within 48 hrs of listing. Items will ship same or next day after payment has cleared.
All packages include Tracking numbers, which will be sent to you through the Etsy notifications when your order is ready to ship. Please take note on the processing times listed on each listing. Unless noted as RTS (Ready to Ship) or otherwise, all items are Custom and Handmade and do take time to create. Please note that Processing times do NOT include Shipping time. Though I take every effort to complete your order as soon as possible to get it out to you, each order is completed in chronological order, based on checkout date/time. If a 'Date needed' is included in the notes, it is taken into consideration, but not guaranteed unless previously discussed.
Once an Item/Order Ships, please use the Tracking number provided through USPS for Delivery Inquiries. If you need assistance in filing a claim for lost/stolen/damaged items, please feel free to message me and I will assist in all needs reasonably possible.
Express Shipping starting at $20 (for most packages) is available upon request.
Shipping insurance for your package is also available if needed; charges vary depending on the value of the package and are the buyers responsibility. If you would like insurance on your package, please contact me for a custom listing with included insurance fees.
Rush orders are available for additional charge, please contact me PRIOR to purchase with details for Rush Order Quote.
Refunds and Exchanges
We strive to ensure our customers are happy with their purchase at all times.
Custom and "made-to-fit" orders may NOT be refunded. We will gladly make arrangements to alter and/or fix a custom order that may not be satisfactory. Buyer will be responsible for any incurred shipping charges to and from shop for additional alterations. Maximum 2 alterations per paid order.
Please contact us if you have any issues with your product or purchase before leaving feedback.
Any items returned must be within 7 days of purchase, unused and in original shape at time of shipping. Buyer will be responsible for any additional incurred shipping charges.
Approved refunds will be issued after returned item has been received in acceptable condition. Shipping charges will not be refunded.
Additional Policies and FAQs
Please take the time to read and understand all Item Descriptions and Shipping/Refund Policies.
By Purchasing from this shop, you have read and agree to all shop policies.
Last Updated June 26, 2015