Kysam's Shop Policies
Welcome to Kysam. Handmade sterling silver jewellery and gifts. Many items are one off pieces and I welcome bespoke orders. My greatest enjoyment is working with customers to create personal items from step one.
Remember all items are handmade so they will have slight variations to the photos shown.
I want my customers to be happy with their purchases, if there is a problem please email asap and I'll do my utmost to sort out any issues.
I accept payment by PayPal, UK cheque, bank transfers or Etsy direct check out.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
If you are having any issues with PayPal or Etsy Direct Check-Out, please do not hesitate to contact me and I will assist you in anyway that I can.
Payment must be made in full and have cleared before the item is shipped.
Orders with a value of up to £50 will be sent First class.
Orders over £50 will be sent First Class Signed For which requires a signature on delivery (at no extra cost to the buyer).
REST OF THE WORLD:
Orders with a value of up to £50 (approx. $75 USD) will be sent Airmail. This does NOT include tracking. If you require tracking, insurance or a faster service please contact me BEFORE buying as it will incur an additional charge.
Orders over £50 will be mailed using a trackable service - Airsure or International Signed For (at no extra cost to the buyer).
Please note that in the event of bad weather, increased security, customs checks and busy times like the run up to Christmas, mail can occasionally take up to 6 weeks to be delivered. If you haven't received your order after 30 working days please contact me so that I can start the claims process and offer you either a refund or a replacement (please contact me sooner if you are worried).
Please see Royal Mail's website for current details of any known delays -
Note: When your package arrives, you may have to pay additional customs fees for which you are responsible. Please understand that marking "gift" on the customs form is illegal. Thank you in advance for understanding!
Once a package is shipped I am NOT RESPONSIBLE FOR LOSS AND THEFT (proof provided upon request). If you would like to add insurance please let me know and I will re-calculate the shipping fee.
If a package is undeliverable due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, I cannot be held responsible. The buyer will therefore be responsible for the cost of re-shipping the package.
The majority of items are made to order and MAY take 7-10 days to make however, you will be advised at time of purchase which items are in stock or whether it will be 'Made to Order'.
All orders are shipped in an organza bag and boxed and ribboned ready to give as a gift. Envelopes are bubble wrapped to ensure they arrive in perfect condition.
If your Paypal checkout and Etsy order address are different, I will always ship to the Etsy address unless you provide a note to seller stating otherwise.
Refunds and Exchanges
Please contact me directly if an item arrives damaged or does not arrive at all.
Please allow up to 25 working days for US mail non tracked as this is the minimum amount of days needed before UK mail will allow a claim to be made.
If you are unhappy with your order for any reason please contact me within 14 working days of receiving your package. I will do my best to resolve the problem quickly.
Under new EU distance-selling laws, buyers have the right to return products or cancel an order within 14 days after receipt of the goods. Within that time frame, buyers can change their minds and return products without providing a reason. This rule does NOT apply to custom-made products.
If you, as a buyer wish to cancel or return a product please fill in and return the following form:
Please note: Return shipping will be the buyer's responsibility. Refunds are less shipping.
If buyers properly exercise their right of return, a refund will be issued within 14 days of receiving the returned item.
If an item you receive is faulty you have 4 weeks from the date of delivery to return said item for a full refund and 6 months for any item that needs repairing or replacing.
Proper care is always taken to ship your order to arrive safely. I am unable to accept returns for items damaged in transit.
Additional Policies and FAQs
Please email any questions via Etsy or to kysamsilver [!at] hotmail.co.uk
I welcome bespoke and custom orders, email me with your requirements and we will work together to make a piece especially for you.
Sales and discounts:
Please check the shop announcement and item titles for all current sales, promos and coupon codes.
Kysamsilver [!at] hotmail.co.uk
Last Updated July 15, 2014