Jordan Grey on Aug 12, 2014
Beautiful gift and timely processing. Very professional.
Anonymous on Aug 7, 2013
Great experience! Can't thank Geeta enough for recreating a sold piece for my soon to be sister in law - she loved it!
Thank you for reading LANGUAGE jewelry's 'Shop Policies'.
Below, you will find sections that will hopefully answer your questions regarding shop policy, shipping & payment options.
In stock items will be shipped out promptly within 48 business hours of receipt of payment.
Made to order items generally ship out within 2-7 business days depending on complexity of item. During busy periods, more time may be necessary. In this instance, I will advice you of when to expect your purchase.
Please convo me with any further questions or requests.
Accepted payment methods
- Accepts Etsy gift cards
If you pay by e-check, your order will be held until the e-check clears.
All other methods of payment (check or money order) must be received & cleared before shipment.
Orders will be cancelled after a period of 3 days if payment has not been made.
PAYPAL SHIPPING ADDRESS:
Please make sure your PayPal shipping address is correct, as your order will ship to this address.
TRACKING / CONFIRMATION:
All U.S packages are sent via USPS First Class Mail to offer you affordable shipping. Each package comes with a trackable 'delivery confirmation' number. You will receive an automated email from PayPal which includes the tracking number. Most packages reach there destination within 2-6 days.
Orders are sent by USPS First Class mail to offer the most affordable service. This method does not come with a tracking number.
If you require a tracking number, you will have to upgrade to USPS Express service. Please contact me for a shipping price quote to your destination.
Shipping times vary from county to country. Please allow 1- 3 weeks generally for arrival. Certain destinations (including South Africa), may require longer that 3 weeks. Shipping times depend upon the speed and efficiency of your local postal services company also.
CUSTOMS AND IMPORT DUTIES ON INTERNATIONAL ORDERS:
Please note that you maybe liable to pay 'customs fees or other duties' which may be applied to your order by officials in your country. If you have any questions, please check with your local customs organization. To date, I have never heard from a customer who has had to pay extra duties.
Refunds and Exchanges
I am happy to offer exchanges or a full refund, minus shipping costs, for your peach of mind. Please contact me prior to sending back an item via Etsy or via email at seebabette [!at] gmail.com within 1 week of your purchase for refunds/exchanges/credits. Refunds are not given after 1 week of delivery. All items must be returned in as new condition in it's original packaging in a padded envelope.
Custom & Wholesale orders are final sale, unless there has been a major mistake on my part.