LAVU

♥ HANDMADE JEWELRY♥

Tokyo, Japan · 1563 Sales

LAVU

♥ HANDMADE JEWELRY♥

Tokyo, Japan 1563 Sales On Etsy since 2010

5 out of 5 stars
(269)

Shop owner

LAVU

Contact

LAVU

Contact shop owner

LAVU

Shop policies

Last updated on June 12, 2017
♥ WELCOME TO LAVU♥
Thank you for reading LAVU's Shop Policies.

♥ Size
Most of the jewelries sold on LAVU are tiny and delicate. Please refer to the measurements listed for each item before purchasing. Photos are enlarged to show detail.

♥Convo or Email?
If you’d like to contact me for any reason, feel free to convo me (emails could mistakenly be deleted by automatic spam proof system.)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment is due at the time of purchase. If you pay by e-check, the order will be held until the e-check clears. Sales without payment in 14 days will be canceled. If you need a few more days that’s ok too, just let me know when you plan on paying so that I don't cancel the sale and re-list the item.
Shipping
All items will be shipped from Tokyo, Japan within 5 business days.

To prevent your package from getting lost, please make sure that your Etsy and PayPal address match. Due to PayPal policy, if you'd like your items to be sent to a different address, you will have to set the paypal shipping address to where you'd like your item to be shipped at the time of check out. Also, please let me know about it in the MESSAGE TO SELLER space provided at checkout.

Items will be packaged securely and shipped via Air Mail and usually takes 1-4 weeks to U.S. And anywhere in the world.

Air Mail has no tracking No. or insurance.

It is hard to say exactly how long it will take within the range of 1-4 weeks, because it really depends on the U.S. Customs (or customs of your country), and weather of where the package travels to. Sometimes a package is landed in Chicago first, or somewhere in California when it gets to the U.S., all depending on the availability of the flight for the moment. If there were a heavy storm and the airport was closed, it could cause delivery to be delayed for an extra few days. The longest it took for a U.S. customer to receive her item was 6 weeks because of hurricane Sandy.

I cannot be responsible for lost items once the item is shipped. You can choose Registered Air Mail from the pull down menu at checkout, which costs $6 and comes with a tracking number and insurance up to 6000 yen (about $54).The speed of delivery is about the same as regular Air Mail. If the listing is not available, please convo me and I will put a new listing for you.

*Tracking No. Works for the U.S., France, Spain, Germany, Sweden, New Zealand.
*Can be be traced only until the parcel leaves Japan for Australia and Canada.

Please convo me if your country is not listed.

*Estimated times for delivery may vary in case of extreme weather, during holiday seasons, or if the package was held by customs and could take up to a month for delivery. 

Buyers are responsible for the import duties, taxes, and charges of the buyer's country if applicable, and are not included in the item price or shipping cost since they varies among countries.
Refunds and Exchanges
♥ Exchanges/Returns
I’d love for you to have a positive experience with my little store and your jewelries.

If something did not work for you, please let me know via Etsy convo(not email) before leaving a feedback so I can do my best to make sure you have a positive experience. I’d be happy to accept a return for an exchange or store credits, minus the S&H cost of the original order. Personalized stamped jewelry returned for an exchange or store credit will be charged a 20% fee. Bulk sales, special orders are final. Sorry, I don’t give refunds normally but if there was a major mistake on my part, I would sincerely apologize and refund fully via PayPal.

Buyer is responsible for shipping back and the item must be sent within 3 days of receiving it in its original, unused condition. I’d recommend that you get tracking No. and/or insurance for your protection and mine. Exchange item will be shipped within 3 business days of receipt. (Custom & Wholesale orders are final sale)
Additional policies and FAQs
♥ Gifr wrap / Packaging
Orders are wrapped in a small box with ribbon. Simply add a note and it's ready for gift-giving. If you would like them to be individually wrapped, please let me know in MESSAGE TO SELLER space provided at checkout.

All rights reserved. 2010 LAVU