LILIASandLOVE

You will have 3 days from the date of receiving the item to return it in brand new, unused condition. We do not accept the return if it has been worn or used in any way. Please make sure you read the colors and descriptions in all my listings and of course if you have questions about anything before or after making a purchase I will be more than happy to answer.

♥Custom Orders♥
Anything made custom is non refundable as it is tailored specifically to you. If there is a defect or flaw on my end I will go out of my way to fix it to satisfaction.

We accept credit cards, Paypal as well as Etsy gift cards.

You can cancel your order up to 24 hours after the order was placed. Anytime after that there will be a 25% re-stocking fee. All items are hand made when ordered and after your order is placed production begins on your handmade items so please keep that in mind when you order.

Any custom orders or orders containing a name, etc will not be returnable after production has started.

We are located in the state of Ohio therefore sales tax with be added on to any orders shipping to Ohio.

I ship every item USPS so you will receive it within 3-7 days after it has been created and has left my possession.

If you would like insurance (packages can get lost in the mail) on your purchase please contact me prior so I can get a quote on the insurance cost for you. Lilias & Love cannot be held responsible for lost orders.

♥International Shipping♥
We will ship internationally for you just send me a conversation prior to placing your order so I can get you a more precise quote. International orders can take anywhere from 14-21 days. Prices for international shipping ALSO includes insurance for added protection.

FAQ's

How long after I order my items will they be shipped?
Your order will be shipped 2-5 BUSINESS days after you purchase. Everything is handmade and a lot of time and care go into each order. If for any reason the order is expected to take longer we will reach out to you and notify you immediately.

How do I rush my order?
If you need your order fast we will move the order to the top of the line for an additional $8.00 per item. If for any reason we cannot accomplish this we will reach out to you and notify you immediately.

I want to cancel my order, how do I go about it?
You can cancel your order up to 24 hours after the order was placed. Anytime after that there will be a 25% re-stocking fee. All items are hand made when ordered and after your order is placed production begins on your handmade items so please keep that in mind when you order.

Any custom orders or orders containing a name, etc will not be returnable after production has started.

How do I make a change after I order?
You can change an order once your order has been placed as long as we have not shipped the item. If it is a custom order you can change the order until the time that we start production.

I have not received my item, what do I do?
We are not responsible for lost packages of any kind, domestic or international. If you would like to purchase insurance on your items please contact us before placing your order and we will add it onto your shipping cost. You must also contact the Post Office with your tracking number to file a claim, if you have not received your items, so they can investigate.
-All International packages come with insurance already built into the shipping cost.

What size should I order for my child?
You know better than anyone what size your little one wears, if you know your baby is a bit larger or smaller than average order accordingly. Our leggings run a bit long (more stylish and longer wear)

What is the measurements of the leggings?
SMALL - 0-9 Months
MEDIUM - 6-18 Months
LARGE - 12-24 Months

We can also do custom order toddlers clothing. We will use standard legging size cart for the requested size.

Tops and custom tops
Garment Specifications
3-6M Front Length12" Sleeve Length2-3/4" Chest Width10-1/8"
6-12M Front Length13" Sleeve Length3-1/4" Chest Width11"
12-18M Front Length14" Sleeve Length3-3/4" Chest Width11-3/4"
18-24M Front Length14-7/8" Sleeve Length4-1/4" Chest Width12-1/4"

We can also do custom order toddlers clothing. We will use standard American Apparel size cart for the requested size.

Fur Vests
We will make custom to your child's measurements

Dresses
We will make custom to your child's measurements

Do you take custom orders?
Yes, we do accept custom orders if they are something that we feel can create at a high quality and fits our brand. Pricing will be determined between ourselves and the buyer through direct message at time of order.

Wholesale Orders?
We are currently NOT accepting wholesale orders but always open to the opportunity if it is mutually beneficial. Please email us at liliasandlove [!at] gmail.com or althea [!at] altheaharper.com

Giveaways/Photography/Blog Reviews?
We do all of the above so please email us at liliasandlove [!at] gmail.com or althea [!at] altheaharper.com

How should I wash my items?
All Items purchased. Machine Wash Inside Out in Cool Water with Organic Phosphate Free Detergent. Tumble Dry on Low or Hang to Dry.