LITTIONARY

All of our jewelry is meticulously crafted by hand, and every time you order from LITTIONARY, we take much pride in handcrafting your unique piece with love and care.

Current production time: 3-5 business days after you place your order.

Orders are processed Monday – Friday. Orders with engravable items may take an additional 1-2 business days to process.

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Shipped and delivered by USPS

Standard $7 | 3-7 Business Days
Expedited $15 | 2-3 Business Days
Express $40 | 1-2 Business Days

Shipping times do not include the amount of time it takes to make your order. All delivery times above are based on average in-transit time. Deliveries to Alaska / Hawaii may experience longer transit times.

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LITTIONARY ships worldwide. Shipping options available at checkout.

Production (processing) time + shipping (transit) time = when you will receive your order.

Due to USPS regulations, International Standard Shipping is not available for orders over USD 400. We take all necessary steps to ensure smooth and efficient international shipments. All international shipments will include detailed documents required at customs clearance points throughout your shipment’s journey. However, your packages may still be subject to import duties, and taxes levied once the package reaches your country. The recipient is the importer of records and must comply with all destination country laws and regulations.

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We love our products, and we hope you do too! If you are not completely satisfied with your purchase, please contact us within 7 days of receipt for return. All items must be in original, new, and unworn condition in the original packaging. We will provide instruction and a RA number. Once you have been issued an RA#, please make sure that your item is returned as soon as possible - Return products must be shipped back to us within 14 days from the date the RA was issued to you. Returns received after 14 days; a store credit will be issued. No returns will be accepted after 30 days.

SALE, special orders, custom, personalized, and silk material items are all final sale. Free outbound shipping does not apply to returned orders.

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We strive to get your order to you as quickly as possible. We can only accept changes and cancellations made within 1 hour of placing the order. We will try our best to accommodate modifications to your order. However, we cannot guarantee these changes will be made after your order is submitted.

*Please review our Returns Policy for details.

BE SURE TO DOUBLE CHECK YOUR SHIPPING ADDRESS
If there is an issue with your address and your order has already been shipped, unfortunately, there is nothing we can do to correct the address. If the package is returned to us, we will contact you with instructions for reshipment.

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All personalizations will be produced exactly as submitted and following the item's personalization standards. Select SINGLE-SIDED for charm with one side engraved; Select DOUBLE-SIDED for charm with both sides engraved (Please note your order will be processed as single side engraving unless DOUBLE-SIDED is selected).

| Add-on charm |
Please indicate which charms should be attached to the necklace in the order or separate when adding additional charms with a charm necklace in the same order. If not specified, each item will be packaged separately.

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We will ship multiple items in the same standard packaging.

If the items are being given as gifts, please let us know in the ‘Note to Seller’ box available during check out if the item(s) you purchased needs individual gift wrap or a personal message. We can also send gifts straight to a recipient; enter the gift recipient's name and address in the 'shipping address' section during checkout instead of your own.

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Each bracelet/necklace is custom-made upon order to the size you select. If you didn’t order the correct size, please see below:

Please contact us within 14 days from the date of delivery to arrange for an alteration* service. We offer minor alterations on sizing at a reasonable fee (labor cost for adjusting the length and material). Please contact us to discuss the cost further.

*Exclude silk items.

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| BRACELET SIZING |
Use a tape measure. Wrap the tape measure around the wrist on which you plan to wear your bracelet. Make a note of the number at the point where the tape meets the 0. If your wrist falls between quarter-inch increments, round up to the nearest quarter inch.

• Add 1/4 inch to 1/2 inch to your base wrist measurement for snug-fitting.
• Add 3/4 inch to 1 inch for a comfortable standard fit.
• Add 1 1/4 inch for a looser fit.

| NECKLACE LENGTHS |
Length = the open necklace laid straight & measured end to end.

14-16 in./ 36-41 cm
17-19 in./ 43-48 cm
20-24 in./ 51-61 cm
30 in./ 76 cm

| EARRING POST LENGTH |
10-12mm, depending on style. Custom sizing available.

*Adult sizing

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As the current COVID-19 unfolds, our main priority is the health and safety of our team members and customers.

We make every effort to process orders as quickly as possible. All of our jewelry is meticulously crafted by hand and every time you order from LITTIONARY we take special care and the time necessary to complete each order.

We are also implementing some additional measures and safety steps amid COVID-19. For details please visit https://littionary.com/pages/faqs