HELENA'S Organic GARDEN - NATURES APOTHECARY
LUNADONCELLA's Shop Policies
Authentically made from scratch using organic and natural healing ingredient; these combined synergy of ingredients will detoxify, purify, rejuvenate and replenish the whole person. I am proud that all my products are handmade, making each product a natural, unique spa experience. I hope you will be consistently satisfied with the products you receive, and embrace the handcrafted packaging and hand-poured products.
True beauty is a synergy of mind, body, heart and spirit in balance. Please Note: because I only use natural,organic, preservative and cruelty free ingredients, these products have an average shelf life of at least eight to twelve months from the time you open your product.
You may extend the life of your products by storing them in their closed containers in a cool, dry, and dark place. Also, avoid letting water into a product's container when using it in shower, tub or sink.
Although I am certified as a medicinal herbalist, the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Always consult your doctor if you are pregnant, lactating, or have any other health conditions before applying these products. Keep out of eyes & mucous membranes. All of my products should be used with the same care and caution as any other bath or household product that you use. Helena's Garden-Natural Apothecary assumes no liability for claims arising from the misuse of my products.
I accept Pay Pal as a form of payment and would appreciate all payments made within 3 days of purchase. Do to the nature of the homemade products, once payment has been cleared; is when I will begin to make your batch. Because I'm not a store with inventory some products; especially the Aromatherapy products, may take a few days to marry.
When your package is ready to be mailed, I will send you communication. Ship to will be the address on your Paypal account; unless otherwise noted.
Unless there is suitable communication, I, as Seller, reserve the right to re-list product and contact Etsy.
As a New York State licensed Vendor. Applicable sales tax is included in price.
All items are packed with extreme care. I offer insurance for those that wish to include it in their shipping costs. Please email me.
I also do offer international shipping and prices will be charged according to region and weight.
In addition, I do offer combined shipping. It will be your responsibility to email me first for a quote. This will ensure proper shipping and handling costs.
Refunds and Exchanges
If for any reason your product is damaged, please email me. If approved, I will credit returns of unused products only. All returns must be postmarked within 5 days of receipt. A credit will be applied to your Paypal, to your next purchase, or in the form of replacement products.
Return shipping costs are the responsibility of buyer
If item(s) are not in same condition as when shipped, refunds may be refused.
Please ask questions before purchasing a product.
Additional Policies and FAQs
It is important to remember that some people may, have allergies to even natural ingredients. I do use oils derived from nuts, so people with nut allergies should use caution.
Please ask questions before purchasing a product. Communication is the key to a positive sales transaction.
REMINDER PROPER STORAGE OF PRODUCTS: Proper storage of products by storing them in their closed containers in a cool, dry, and dark place. Also, avoid letting water into a product's container when using it in shower, tub or sink.
Last Updated February 4, 2011