Fiber Art Creations

Benicia, California

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Shop policies

Last updated on April 29, 2022

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I promise quality construction of all items I create. There is also room for whimsy (my FROGosaurus beanbags). I do my best to take good photographs, write accurate descriptions, and offer fair pricing. I have worked in sales for many years and know customer service is very important. I strive to make it a priority and treat my customers like I would want to be treated.

I promise to always ship orders and answer emails in a timely manner.

Accepted payment methods

Returns and exchanges
I want you to love your handmade item.
If, for any reason, you don't, I will gladly take it back and refund the purchase price if you notify me immediately (same day) upon receipt.

Sorry, but shipping costs cannot be refunded. Buyer pays for return shipping and INSURANCE.
The item must be returned in its original packaging, INSURED for its purchased price, and must be received in the same condition as when it was shipped to you. Credits or replacement items will not be sent until I receive the item to be returned.
I accept PayPal for on-line Etsy orders.
PayPal payments must be made at check-out time through PayPal. You do not need an account with PayPal to use this service and you can pay with a credit card or a debit card. Be assured that this is a very secure method for payment and your information is strictly confidential. I will never see your credit/debit card numbers. Deposits on custom orders are non-refundable if the order is not completed by you within 7 days following notification that your custom item is ready for shipping.

I am always willing to work with a buyer in regards to payment, but communication is everything. Please contact me if you have special circumstances. Otherwise, I expect payment at the time of your order. If I do not hear from you within three (3) days of receiving your order, and payment is not made within that time, I reserve the right to cancel the sale and relist the item(s) for sale.

Be prepared to pay sales tax. It is automatically added by Paypal when you check out.
I will always try to ship within one business day of receiving your payment. If the cost to ship your actual order ends up being less, I will refund the difference back to you.

Please note that I may use PayPal for labeling and shipping depending on the order. Please make sure that your PayPal address is correctly listed.

DOMESTIC (within the USA) items are usually sent USPS. However, I may opt for another service in certain circumstances. If you are in a hurry for your item, please let me know.

FREE SHIPPING with INSURANCE for orders $100 and above to U.S. only, excluding wholesale orders.

INSURANCE OPTIONAL (U.S. only) for an additional $1.70 for purchases under $50.00.
INSURANCE INCLUDED (U.S. only)- for purchases $50.00 and above.

Items purchased and shipped WITHOUT INSURANCE are shipped at buyer’s discretion.

Please understand that I can't be held responsible for any loss or damage that may occur during shipping if package was not insured.

SHIP TO DOMESTIC U.S.: starts at $4.90
Everywhere Else: starts at $11.45 TO $13.45 (estimated)

INTERNATIONAL shipping has been estimated on some items. International shipping can be expensive. It may be best if you contact me with your exact location so an exact amount can be determined.
International payments accepted through Paypal only

CUSTOMS: Any customs charges are the responsibility of the International buyer.
Additional policies and FAQs
All items are created by me in a smoke free/ pet free home studio.

I am always happy to work with you to create your own personal touch. Please Convo me to discuss your ideas and pricing. Deposits on custom orders are non-refundable if the order is not completed by you within 7 days following notification that your custom item is ready for shipping.

BANNER NOTE: My banner was designed by computer guru/artist, Chaz Hawley using a photo of my work.