LaBellasCottage's Shop Policies
Welcome to LaBellasCottage. A lot of my home decor, wall hooks/wall hangers are made out of a cast iron. Very heavy and very nice. Each item is hand painted and distressed so the markings may be a little different on each item.
Please pay by credit card, personal check, moneyorder or gift card. You can also pay via Paypal. You can pay in full when you purchase or you have another option called "bill me later". Click on the link below to find out more information: www.securecheckout.billmelater.com/paycapture
If you live in Virginia, sales tax will be added. Thanks so much!
By purchasing from LaBellasCottage, you are agreeing that you have read thru all of my shops policies and procedures and will be abiding to all terms and conditions.
I ship First Class, Parcel Post and Federal Express. Whichever is the best cost for you. Your order will be shipped out 3 to 5 days from receipt of payment. If your order takes longer, I will contact you and we can discuss. Please convo me with any special arrangements or instructions.
*****It is very important that your account information is up-to-date within Etsy and your paypal account. If a package has been returned to me due to an incorrect address, the package will be shipped again at the buyer's expense and there will be NO refund on returned items. All of my packages will have tracking info for your convenience. If fedex or USPS shows your item was delivered, a replacement will not be sent.
******INSURANCE AND TRACKING ARE INCLUDED WITH YOUR PURCHASE. PLEASE NOTE THAT IF ITEMS ARE DAMAGED DURING SHIPPING, THE BUYER IS REQUIRED TO SUBMIT A PIC OF THE DAMAGED ITEM, A HAND WRITTEN LETTER WITH SIGNATURE AND DATE AND TO KEEP THE ITEM AND PACKING. YOU MAY HAVE TO TAKE ITEM TO POST OFFICE FOR PROOF OF DAMAGE. I WILL THEN SEND OUT A REPLACEMENT OF YOUR DAMAGED ITEM. ********
This can take up to 15 -30 days for replacement. If you want reimbursement ASAP without replacement, it is up to you to file the claim through the post office. The postage will not be reimbursed.
Items that have been lost thru the mail, the customer must file a case thru the post office and after 30 days, may file a claim in order to be reimbursed. Reimbursement will come from the post office. Not through LaBellas Cottage.
***International Shipping - There is no estimated delivery time/date of your package. I ship through USPS. I am not responsible for items being lost/damaged. You are responsible for all custom fees and taxes. Any claims that need to be filed is the responsibility of the buyer.
Refunds and Exchanges
If you're not happy with your order, please contact me and we can talk. I do not refund shipping. Once I have received the item, I will refund only for the purchase of the product. Not for shipping cost.
Additional Policies and FAQs
Send me a convo with any special requests or custom orders. I am sometimes able to order more then one product of the same thing. It may take a while, but it's worth the wait.
You can contact me via email also at labellascottage [!at] hotmail.com.
Last Updated December 22, 2014