LaFiabaRussa's Shop Policies
Thank you so much for visiting my shop!
All of my items are handcrafted by me and unique.
That is part of what makes them so special! I know you treasure your item and will work to ensure you are completely satisfied with your purchase.
I accept PayPal or payment with Credit Card.
I expect immediately payment.
If you need more time, just let me know.
After I received your payment I ship the item withing 2 working days.
I ship worldwide.
Shipping from Italy within 1 - 4 days after purchase.
I ship in a protected envelope by registered airmail or pryority mail .
That takes aprox. 7 days within Europe and 15-21 days overseas.
In the worst case scenario your package will have a delay due to customs. If customs fees are levied, they have to be payed by you and I will not refund them.
if you need to insure your purchase, please let me know, please contact me about upgrading,
Please make sure your address on Etsy matches your address on PayPal.
If these are not the same, I will ship to your Etsy- address.
I’m happy to work with you.
Refunds and Exchanges
If you have any problems at all with a doll you have ordered please get in touch and I will always do my best to help.
With the exception of custom made dolls (which are exempt from the right to cancel) you have the right to cancel your contract at any time up to 7 working days after the day of delivery.
All items in my store are made with love and packaged with the utmost care and attention. But if it happens that the thing acquired disappoint you, email me and we'll solve this problem - you return me a thing, I'll give you money.
Thing can be returned:
- Not wearing and in the original packaging;
- For customers from the European Union within 14 days after its receipt;
- For buyers from other countries (USA, etc..) Within 28 days after its receipt );
- If you want me to return a purchase, please contact before sending me;
- shipping charges assumes the buyer;
Additional Policies and FAQs
In some extreme situations, i reserve the right to cancel any or all of your purchases, by issuing an immediate refund of your payment.
Thank you. Feel free to contact us with any doubts or additional questions.
Last Updated February 2, 2015