LaGansaCrafts
Kazan’, Russia
Shop policies
Last updated on
September 21, 2017
This is my shop's Policies page. It all is actually simple :)
If you have any questions, please contact me. I will gladly answer any of them!
If you have any questions, please contact me. I will gladly answer any of them!
Accepted payment methods
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
You should contact me about refunds, exchanges and returns within 14 days after receiving your item. Please, explain your problem in your message.
Payment
I accept PayPal payments.
Shipping
I ship with Russian Post. Please notice that the shipping to some countries may take 3-4 weeks. I always provide tracking id number.
Sometimes they change the tracking number when the package is out of country. In such case you will have to wait until 4 weeks has passed since I shipped it. In most cases the package will arrive during this time.
There is no charge for shipping extra items, you should pay the shipping cost only once. I will ship your items in one package (if you need it otherwise, contact me).
In case of some sort of trouble (although it is a rare case) please contact me within 6 weeks since the shipping date, we will think of something!
Sometimes they change the tracking number when the package is out of country. In such case you will have to wait until 4 weeks has passed since I shipped it. In most cases the package will arrive during this time.
There is no charge for shipping extra items, you should pay the shipping cost only once. I will ship your items in one package (if you need it otherwise, contact me).
In case of some sort of trouble (although it is a rare case) please contact me within 6 weeks since the shipping date, we will think of something!