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LaLunaDesigns' Shop Announcement

Current turnaround for digital orders: 2-4 business days.

Printed invitation / card orders:
Upon order, you will rcv. a proof of your item within 2 business days. Invitation orders will usually ship within 3 business days of your final approval of the file. All invitations / cards in the US are shipped UPS Ground, which takes 2-5 business days.
As a general rule, I tell my domestic customers to expect their invites / cards within 2 weeks from the date of order.
International will always be longer.

Rush shipping is available--convo me for details!

Art prints will usually ship within 3 business days of your order, and are sent USPS First Class.
**Orders shipped to the state of CA are subject to 8.75% sales tax.**

Digital Orders:
Turnaround on digital files is 2-4 business days. Please keep in mind that this never includes weekends and holidays.

Each invitation design listing has instructions on ordering a print package about halfway down the listing.

>> Custom orders are always welcome! <<

LaLuna Designs is open M-F from 8-6pm EST.
I usually will respond to convos within 24 business hours. If it's been 48 business hours with no response, feel free to resend your convo!

I am generally offline on weekends & holidays, as this is my full time job and I try to keep normal business hours during the week. Orders placed on Friday after 4pm will be processed with normal turnaround starting on Monday. If you have sent a convo from Friday - Sunday, expect a reply by Monday.
The same goes for email correspondence regarding edits to digital files. Please allow 24 business hours for requested edits to be completed. I will usually not be responding to emails / editing files on the weekend / holidays.

FAQ:

Can I change the color / wording on my invite?

Yes! I change colors and wording on invites! That means if you want your 'Bridal Shower' invite to actually be for a Baby Shower, I can do that! For simple wording changes, I don't charge any extra (example--'Baby' to 'Bridal'--but if you want a more significant change, I may charge a bit more.)

Any changes to the actual layout and addition/removal of graphics might have a small extra fee as well.
Convo me with questions!

I need my invite / wall art in a different size, can that be done?

Yes! Any digital item in my shop can be done in any size for no extra charge. Again, specify your instructions on checkout.

[For printed orders, a change in size will result in an additional fee]

What is your turn around time?

I will typically have your digital file order to you in 2-4 business days.
I do have a digital rush ADD-ON for digital invitation orders if you need them quickly. Adding this on to your digital invite order will get you the file within 1 business day:

https://www.etsy.com/listing/187755351/rush-my-digital-invitation-order?ref=shop_home_active_24

See my shipping tab for turnaround on printed orders.

>> Custom orders are always welcome! <<

Will I get a proof, and what if something is wrong?

You will get a proof of your digital file via email. If anything is wrong, you need to add/subtract info, or you just don't like the colors, I'm happy to make changes! All digital files include 3 rounds of revisions.
Addl. revisions are $5.

Please see my shop polices page for more information regarding shipping policies, etc.

This shop accepts Etsy Gift Cards.