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LaPetiteGiraffe's Shop Announcement

PLEASE EXCUSE THE "DUST" AS I CONTINUE TO GIVE MY SHOP A MAKE-OVER!

FAQs:
"What is your turn around time?" I will have the file to you within 1-2 business days from the time you place your order AND get the details for the item to me. Delaying in sending the details to me will cause a delay in the creation of your item. Please be aware that I do not work on Sundays as those are my family days. So, if you order on a Friday, you will receive your item by Monday at the very latest, although I will try to get it to you by Saturday evening. Please be advised that my hours are not regular business hours; I work early mornings and evening hours, as I do work as a school counselor during the day. My business day ends around 8 p.m. ET, so the 2nd business day time ends at that time.

"Where do I send photos?" Please send all photos and party/card details to lapetitegiraffe [!at] gmail.com

"I've sent you an email - I haven't heard from you! Help!" Please don't worry, unless the allotted 1-2 business days have passed without any communication from me. Due to the amount of emails I receive, I simply cannot respond immediately to each one (instead of working on items, I would spend all of my time answering emails). If I am missing information or I haven't received anything from you within 1 business day, I will contact you via Etsy convo or in a response to any email that you've sent to me. Otherwise, assume that I have all the info I need and will get the file to you in the time promised.

"Can you change the wording on an item?" Yes! I can customize the wording on my items to fit your needs.

"I need the item NOW. Can it be rushed?" Yes, for an extra RUSH fee (search RUSH in my shop and the listing will pop up). This rush fee will move you to the head of the order line and guarantee the item within 24 hours or less. PLEASE CONTACT ME BEFORE PURCHASING TO ENSURE I CAN GET THE ITEM TO YOU IN THIS AMOUNT OF TIME.

"How does the printing service add-on work?" To order printed cards or invitations, you must purchase the file of the item you would like using that item's listing (as this pays me for my time and creative efforts in personalizing the item for you) AND purchase the number of invitations you would like printed using the printed add-on listing ($1.20/card with envelopes). I use a professional printing company for all of my items for the highest possible quality, so the printing fee goes to pay them. :-)

"Do you ship internationally?" Yes! There is an extra charge for international shipping, as it is more expensive. Here is the link to that listing: https://www.etsy.com/listing/201997691/add-usps-priority-international-shipping?ref=shop_home_active_ International shipments take 6-10 business days to arrive once they've been shipped.

Any other questions? Please feel free to contact me via email or etsy convo.

I'm so thankful that you chose to stop by my shop. I specialize in making unique printable announcements and invitations to mark the milestones of your life. If you have any questions or would like a custom-made design not listed, please contact me at lapetitegiraffe [!at] gmail.com.

Keep checking back often as I'll always continue to add more items! God Bless!

This shop accepts Etsy Gift Cards.