LaVieEnOrange's Shop Policies
Hello hello! I carefully cut and sew each pair of undies I create with lots of love to make your underwear drawer smile. And boy, will they make your drawers smile for a long time- these undies typically last for years! :). I use the most eco-friendly and forgiving materials I can find, so I'm using thrifted and foraged tshirts (washed in earth-friendly detergent before they make it to the sewing machine), my elastic isn't bleached and my screen print inks are water based.
I want you to love your undies and working with me, so I do my best to offer fantastic customer service. I love to connect with my customers and maybe even make a friend :)
I live and work in Kalamazoo, MI, smack dab in between Detroit and Chicago. My basement studio is still being moved into (we've only been here since November) and I'll unveil it on the blog someday. We do have a cat (she makes an appearance on facebook sometimes when she's helping me sew :)), so if you have allergies, please let me know and I'll be extra careful with your order (washing it again before shipping and packaging it up in a cat free room).
Payment is expected immediately after purchase. If you need a few extra days to complete your payment, please e-mail or convo me to let me know. If I don't hear from you, your transaction may be canceled.
Pay using a credit/debit card with or without a PayPal account. If you don't have a PayPal account, you can still pay with your credit/debit card through PayPal, or through Etsy's direct checkout.
I accept checks from customers in the United States. Please email or convo me for details. Orders will be shipped after payment is received and checks clear.
-- Shipping Policies --
Holiday Shipping Deadlines:
All ready-to-ship items from my online shop are mailed within 2 business days.
Made-to-order items are shipped within 10-14 days.
To ensure delivery by Christmas, ready-to-ship items should be ordered by December 18 (shipping outside the U.S.? Order by November 30 for Africa and South America, or December 8 for everywhere else.). Made-to-order items should be ordered by December 8 (or by November 24 for international shipping).
To ensure U.S. delivery by Hanukkah, ready-to-ship items should be ordered by December 8. Made-to-order items should be ordered by November 26.
To gift an Underwear of the Month Club subscription (hooray!), you've got two options. 1) Order your gift subscription by November 30 and I'll send a pair of gift wrapped undies the recipient's way in time to get them under the Christmas tree. 2) Order your gift subscription after November 30 and I'll send the recipient a membership card gift wrapped with details about your gift so that she still has something special to open. Win win win! :)
All Upitees come gift wrapped. :) And, just in case you miss the shipping deadlines, have no fear. Email me to chat about upgrading shipping. Or, snag a gift card- I'll email you the file to print out.
All ready-to-ship items will be shipped within 2 business days of purchase via United States Postal Service, first class. Delivery confirmation (including a tracking number) is included to addresses in the United States.
If you live outside of the United States but would still like a tracking number/delivery confirmation, please let me know; I'll follow up with a new shipping quote that includes tracking.
Made to order and custom items are mailed within 10-14 days.
Underwear of the Month Club subscriptions will be mailed during the second week of each month; enroll by the end of any month to be included in the next month’s shipment. Your undies will be shipped monthly for as long as your prepaid subscription lasts.
All packaging is recycled and it's important to me to use the most eco-forgiving products I can. I may recycle packaging materials, like shipping envelopes and such. Please let me know if you prefer a new shipping envelope. Each pair of undies comes packaged as if it were a gift, but I'm happy to include a gift tag- blank or otherwise- just let me know! :)
If you are outside the U.S., you are responsible for any customs taxes or tariffs incurred.
Please message me with any questions!
Thank you so much!
Refunds and Exchanges
I want you to LOVE your undies. Alterations are happily provided at no cost. I'm able to do all sorts of things, like change the elastic length, raise or lower the waistband, make them a hair bigger or smaller...
Due to the delicate nature of the merchandise, all sales are final, though exchanges may be made if alterations won't suffice. Please e-mail me before sending it back- I look forward to making sure these undies are your new favorite pair :)
Custom orders may only be exchanged in certain instances, determined on a case-by-case basis. Please contact me with any questions prior to purchase.
Refunds do not include the cost of shipping; clients are responsible for their own shipping costs incurred for alterations. I'm happy to cover shipping costs to get the altered undies back to you :)
Additional Policies and FAQs
-- Size Chart --
Size 0 - Waist 23"/58.5 cm, hips 33.5"/85 cm
Size 2 - Waist 24"/61 cm, hips 34.5"/87.5 cm
Size 4 - Waist 25"/63.5 cm, hips 35.5"/90 cm
Size 6 - Waist 26"/66 cm, hips 36.5"/92.5 cm
Size 8 - Waist 28"/71 cm, hips 38.5"/98 cm
Size 10 - Waist 29.5"/75 cm, hips 40"/101.5 cm
Size 12 - Waist 31"/79 cm, hips 41.5"/105.5 cm
Size 14 - Waist 32.5"/82.5 cm, hips 43"/109 cm
Size 16 - Waist 34.5"/87.5 cm, hips 45"/114.5 cm
Need help with fit? Instructions are listed below, or check out this video for a step-by-step guide to finding your perfect fit: http://youtu.be/IJH6YYbgu90
Measure your waist at your smallest part, and your hips at your largest (which is probably more like your bum :)). If you don't have a measuring tape you can hold a shoelace or a piece of ribbon or a string around yourself and measure it with a flat ruler to get the actual measurement, being careful not to stretch the string as you go. Make sense? Here's a photo of which might help you visualize where to measure: http://www.korijock.com/fit-guide.html
If your measurements are kind of in between two different sizes, your best bet is to order the size that's closest to your hip measurement- it should fit like a glove. Or super-awesome-fitting-pair-of-underwear! :)
Outside the size chart? Let me know! I'd be happy to work with you on a custom order :)
Please let me know if you have any questions! :)
-- Coupons & Promotions --
I love sharing discount and promotion coupons. Please contact me prior to checkout to redeem your coupon. In a hurry? No worries, directly proceed to checkout and I'll refund your savings via PayPal within 48 hours of purchase.
-- Help --
Please don't hesitate to contact me if you have any questions, special requests or would like additional clarification!
Last Updated November 27, 2014