An Etsy.com store, Bendy Dolls & Word Art
LabradorHorizons' Shop Policies
Welcome to my store. Everything is handmade and carefully crafted.
I do not offer any items for sale that I would not be proud to wear or give as gifts.
Please browse and if you have any questions, I'll do my best to answer them.
I accept Paypal.
However you do not need a Paypal account to pay by credit card etc using their services.
Please check to make sure your PayPal and etsy addresses match, to avoid any delays in receiving your items!
All items must be paid for before shipment. Any orders that aren't paid for within 48 hours, will be cancelled.
I carefully package and ship with Canada Post standard shipping within 3 business days after I receive payment for a purchase.
International orders outside of Canada are responsible for any duties, or taxes imposed by customs.
Let me know if you want tracking and/or extra insurance on your package. It will change the cost of shipping, and I will set up a revised price for you.
(this includes free shipping promotions)
If you would like me to ship using a different means, please just let me know and I'll do my best to comply with your wishes.
Please remember when you leave feedback to judge my service with shipping based on the date that it was sent, not when it was delivered.
If there is a delay, it's not under my control, and the negative feedback would be hurtful to my shop's reputation.
Shipping time between Canada and the US usually is between 6-10, unless they are extremely busy (eg. around the holidays)
Shipping overseas time can range between 2-6 weeks depending on the speed of the mail.
Refunds and Exchanges
My goal is that you be satisfied with your purchase and I will work with you to that end. At this time I don't have a refund policy. However, I will do everything in my power to make things right for you!
Additional Policies and FAQs
If you want a specific color not currently listed, please let me know, and I will be happy to do what I can to make it for you.
Please leave feedback.
The feedback tool is a great way for buyers to make informed purchases.
If you are unhappy with your purchase in any way, please contact me before leaving negative feedback. It is in my best interest to give you the quality of service that you deserve.
Last Updated October 17, 2011