LadyCharis

I hope you will be 100% happy with your purchase. If there is anything wrong with your item, please let me know.

Refunds for items will be considered on a singular basis. Please read the description of each item carefully, I always include pertinent information and do my best to get your item to you safely.

Paypal payment only, please. If you can't pay by Paypal, get in touch with me through Etsy and I'll see what I can do!

Payments must be received within 3 days of purchase. I do appreciate same day payment. If after 3 days your order isn't completed, the transaction will be cancelled and items will be returned to the shop. If you are having technical difficulties with PayPal, please contact me to let me know, so that your purchase does not get cancelled.

Shipping by Royal Mail First Class, unless agreed otherwise by convo.

International shipping is available, by the quickest and least expensive method available, so I can keep shipping charges as low as possible for you.

If you have a special shipping request, (insurance, Registered Delivery or whatever) convo me prior to your purchase and we'll work out pricing, etc.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

I shall send your item(s) as soon as I receive confirmation of payment, or the next day if I receive payment after 3:30pm. If you are working within a deadline please let me know and I will do my best to accommodate you.

If your Paypal address is different from your current address, please make a note in the Notes to Seller section of your order, which address is the one to use (otherwise I will always use your address listed with Etsy.)

I try to re-use shipping materials such as bubble wrap, jiffy bags etc. I always make sure that reused items are clean and in good condition. So, please let me know if you need it posted in all-brand-new shipping materials!

Please note that all of my items are made by hand and no two items are identical! Any minor imperfections are because I'm only human ;)

Please leave feedback for your purchase, I am always interested in hearing about your buying experience. I do hope to make it a pleasant one for you. If you have any questions or are unhappy with your purchase in any way, please let me know and I will do my best to accommodate you.