LadybugFiber's Shop Policies
Welcome to Ladybug Fiber Company!
We offer a variety of custom hand dyed sock yarns and wool roving. (We are not taking custom orders, however, in March and April 2013.) We use only the finest yarns and fibers and the highest quality professional acid dyes. A love of all that grows in our gardens (as well as Mother Nature herself) provides the inspiration for many of our color choices.
Thank you for visiting, and happy crafting!
We accept payment via PayPal and Etsy Direct Checkout.
Payment is due within three days or the item(s) will be relisted.
*** As of January 1, 2014, all custom orders will require pre-payment. Please use "Request Custom Order" button on our page. ***
Please see our refund and miscellaneous policies below, for updated information on returns and order cancellations.
*** Coupons only apply to in-stock merchandise - they can not be applied to gift certificates, custom orders, team orders or clubs ***
*** Shipping charges (both domestic and international) increased on January 27, 2013. ***
Your in-stock item(s) will be shipped within two business days after your payment clears. During our busy season (Fall and Winter) custom orders and pre-orders will be shipped within 4 weeks if yarn is currently in stock, or up to 5 weeks if not.
United States: Items going to addresses within the U.S. will ship First Class with delivery confirmation. Orders of 3 or more items (or weighing 13 ounces or more) will be shipped Priority shipping with delivery confirmation. Please let us know if you would like a different shipping option and we will happily quote you a price.
Unfortunately, we are not responsible for items damaged in shipping. Insurance can be included for an additional fee; please inquire before making your PayPal purchase.
Canada: Items sent to Canada will ship First Class. Please inquire if you would like a different shipping arrangement.
International orders: We are happy to ship First Class internationally; however, please note that buyers are responsible for any and all duties and custom charges that may be incurred, and unfortunately, we are not responsible for packages that do not arrive at their destination. Also, we will refund any extra shipping charges resulting from the purchase of multiple items.
Yarn may be hand delivered within the greater Sacramento area. Please email for details.
Refunds and Exchanges
We take a lot of pride and care in creating these items, and want you to be 100% satisfied with your purchase. If you are not, please contact us within 7 days of receipt for an exchange or refund. Return shipping costs will not be refunded and buyer is responsible for any new shipping costs.
Please note that all returns MUST be in their original condition with label and any other items included to be considered for a full refund. Yarn and fiber can not have been used, knitted, crocheted, spun or altered in any way.
Custom orders can not be returned unless it is our error, such as an incorrect color or base, etc.
Additional Policies and FAQs
Custom orders are welcome! As of January 1, 2014, all custom orders must be prepaid. Please use the "Request Custom Order" button to begin a convo regarding your request.
**** As of April 2014, we are raising prices a little on our newly dyed bases which contain merino. This reflects a price increase on merino bases from our wholesale supplier earlier in the year - we are now dyeing on this stock. All in-stock shop items dyed before April 1, 2014 will remain at the old prices. ****
If you see a colorway you like but want it dyed in a different base or quantity, just let us know; most of our colorways are repeatable. If the base yarn or fiber is in stock, turnaround time is up to four weeks (but often sooner), depending on whether it is kettle dyed, hand painted, self striping, etc. Turnaround time may be longer if the yarn base requested is not currently in stock.
*** Requests by buyers to cancel and refund orders that have already been shipped are then subject to our returns and refund policies. Please see our refund policies for details. ***
*** Coupons only apply to in-stock merchandise - they can not be applied to gift certificates, custom orders, Chubbies, team orders or clubs ***
*** A note to our California customers and neighbors: Due to increased sales tax rates, as of February 1, 2013, we now charge 8.5% sales tax. ***
Please contact us at ladybugfiber(at)gmail(dot)com if you have any questions!
Last Updated April 11, 2014