TruCharm

TruCharm

Utah, United States · 450 Sales

TruCharm

TruCharm

Utah, United States 450 Sales On Etsy since 2011

4.5 out of 5 stars
(109)
Shop owner

Lainii87

Contact

Announcement   Welcome to TruCharm! We are relatively new and committed to giving you a pleasant online shopping experience. The unique thing about our store is that 10-25% of the profit is donated to various charities. They are, for the most part, disaster and poverty relief oriented but we do also step out into supporting domestic violence shelters and a few others as well.

Announcement

Welcome to TruCharm! We are relatively new and committed to giving you a pleasant online shopping experience. The unique thing about our store is that 10-25% of the profit is donated to various charities. They are, for the most part, disaster and poverty relief oriented but we do also step out into supporting domestic violence shelters and a few others as well.

Lainii87

Contact shop owner

Lainii87

Owls Wine Drink Charms Set of 6
US$11.99
View all 66 items

Reviews

Average item review
4.5 out of 5 stars
(109)
Justine Conley

Justine Conley on Jul 18, 2016

1 out of 5 stars

The ring shipped is not the correct size that I ordered. My fiancé was sized as an 8.5 at 3 separate stores, and this ring slips right off his finger. It did not come with any paperwork, tag, or any kind of proof of its size, so I can only assume it is not correct based on it not fitting my fiancé. I have messaged them to possibly resolve this, and my review may change based on what happens.

Lainii87

Lainii87 responded on Jul 19, 2016

I did indeed send the proper size ring. When ordering a wider band you need to be measured accurately s it is important to let the jeweler know that you are purchasing a wide band- otherwise they will measure for the typical width ring. I am surprised that out of 3 places; not one thought to ask about the width :\

Janie Mundahl

Janie Mundahl on Jul 3, 2016

5 out of 5 stars

Sturdy material, glossy Beautiful Finish, shines well. Very masculine ring, good choice for the husband. The seller of the item work with me when I bought the wrong size and needed to go a size lower. She was reasonable on her restocking fee, and was generous enough to send it out immediately as soon as she got it. Very happy with this transaction.

View all 109 reviews

About

Who is TruCharm

I dabble in many creative areas - From fabrics, terrariums, leatherworks, stone settings to wire and metals and photography. This shop is dedicated to charms and metals. I customize all styles of charm items - wine charms, bracelets, necklaces, key rings, floating charms. All things "CHARMing" can be found here.

My husband designs rings which is a lifelong dream of his and I have also included some of his work here as well. We both left our corporate jobs 2 years ago to follow our entreprenurial spirit. He is amazingly talented and has a wonderful metal shop that he allows me to borrow a corner of for my various projects.

I am committed to create unique and quality items for my customers and providing you with the best customer service I can! Please feel free to contact me with specific custom requests - If there is something you are trying to find and don't see it here please let me know -

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Shop policies

Last updated on October 6, 2015
Thank you so much for visiting TruCharm. I am committed to offer you beautiful, high-quality jewelry at a reasonable price. I want you to have the best experience possible - please do not hesitate to contact me with any questions or concerns.

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
  • Check
Payment
Payment can be made through direct check out accepting credit cards, debit cards and Etsy gift cards including: Visa - Master Card - American Express - Discover
Shipping
Your item will be shipped USPS 1st class mail within one week from the date of purchase.
Refunds and Exchanges
Refunds and Exchanges

Please be sure you have the correct ring size before making your purchase. I suggest if you are not completely certain you know your ring size that you visit a local jeweler and have a professional give you an accurate size before placing your order.

If you need to exchange or return a ring I will always to do my best to take care of you.

There is a small exchange fee required prior to any ring size exchange or return. An additional 19.5% restock fee will be added on returns only because once a ring has been made to order there is no guarantee it can be resold again. The buyer will be responsible for return postage costs when returning or exchanging a ring. All transactions (exchanges or returns) will be completed only after the ring has been returned and received in its original condition. Returns and exchanges will be accepted within 14 days after the receipt of the item. Returns made after the 14 day period has passed will not be accepted and are returned sender. All refunds will not include shipping costs.

Please be sure to obtain a delivery confirmation slip or tracking number when sending the item back to us. If your package ends up lost or damaged and you haven't retained a delivery confirmation slip or tracking number, an exchange or refund cannot be completed. We are not responsible for a lost or damaged packages during transit.

*Please send me a message before mailing your ring back to us. I will supply you with our current return address. When returning your item please include your receipt #, name on the order, date of purchase and ring size.