LaserGarageEtsy
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James on Nov 11, 2022
1 out of 5 starsThe product met my expectations when installed. However, while on a trip to Florida the product became deformed in the heat and had to be removed. I contacted Etsy and the owner of the company who promptly apologized for any inconvenience and immediately issued a refund.
![Rich]()
Rich responded on Nov 11, 2022
Sorry again James. Was glad to take care of the issue.
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David on Jul 30, 2022
3 out of 5 starsClock design is great. Customer service not so much. Mechanism of clock did not match pictures and seller didn’t care. Mechanism works about half the time. Directions not included with package, had to ask. Like the product it just needs some improvements. His only response to every question was to send it back.
![Rich]()
Rich responded on Aug 1, 2022
Thanks for the review. I said you could send it back if you weren't satisfied with the hands. I was also away for the last three days, sorry I didn't get back to you. As any self made product, there is always room for improvement and I will take your suggestion into account for future models. Also, the hands you sent me don’t match the ones in the one on your display picture. Date: 3 days ago3:09pm EDT Message:Hi David. The assembly is pretty straight forward, but here is a pic of how it goes together. Date: 3 days ago3:10pm EDT Message:If you would like you can send the clock back for a full refund if the hands are not to your liking. Date: 3 days ago3:11pm EDT Message:They come as a set so. I just put a package in each order.
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Darin on Sep 1, 2021
1 out of 5 starsThey didn’t fit snug enough and when I was driving down the road one side blew out. Will not reorder. Rate 1 is pretty good for the quality of the product.
![Rich]()
Rich responded on Sep 9, 2021
Hi Darin. I would have easily shipped you another pair had you contacted me. Especially since they fit my 2019 without issue. Thank you for your review.
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LaserGarageEtsy is considered a professional seller (known as a trader) in the EU. What's this?