LauraWestville

Handmade, Personal, Bespoke Sew-Art Services

Keith, United Kingdom · 36 Sales

LauraWestville

Handmade, Personal, Bespoke Sew-Art Services

Keith, United Kingdom 36 Sales On Etsy since 2014

5 out of 5 stars
(12)

Announcement   Luxury soft furnishings, bespoke embroidery, quilts and kilts from the Highlands to the world. If you're looking for something really special and totally unique, then you've found the right place! Just get in touch...

Announcement

Last updated on May 16, 2018

Luxury soft furnishings, bespoke embroidery, quilts and kilts from the Highlands to the world. If you're looking for something really special and totally unique, then you've found the right place! Just get in touch...

Laura Westville

Contact shop owner

Laura Westville

Reviews

Average item review
5 out of 5 stars
(12)
View all 12 reviews

About

Recording Significant Life Events - In Long Lasting Stitches

Shop members

  • Laura Westville

    Owner

    Luxury soft furnishings, bespoke embroidery, quilts and kilts from the Highlands to the world. If you're looking for something really special and totally unique, then you've found the right place! Just get in touch...

Production partners

  • Corrin Strain

    Glasgow, Scotland

    Corrin is a Glasgow based illustrator whose cool and trendy art work lends itself to be converted into stitches.

  • Rosie Cunningham

    Glasgow, Scotland

    Artist at Illustration, etc.

Shop policies

Last updated on May 16, 2018
Laura Westville Scotland Ltd. is a family business based in the Highlands of Scotland. We create luxury pieces of sew-art that are as unique as the people they are made for.

The idea for Laura Westville Studios started in 2011 when I was struggling to find something special for the latest addition to my family, Daisy-Grace.

With a lifetime of experience sewing and my son's creativity, we made her a DuDu Blanket to sleep with and a DuDu Snuggle to take out and about. The response from everyone who saw them was tremendous!

We spent the next 2 years perfecting our craft, finding the highest quality materials and in 2013, Alexander and I set up Laura Westville Scotland Ltd. to make extra special treasured items to be enjoyed around the world!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Customised and/or personalised Goods cannot be returned nor
payments refunded. It is therefore vital that the Buyer thoroughly checks all
the details provided to the Company, at the time of purchase.

The Company undertakes to thoroughly check that all Goods leaving
its premises are made to a satisfactory standard of quality.

In the unlikely event of a significant material fault occurring within 60 days, the Buyer shall give written notice to the
Company within 7 days of the discovery of the defect and give the Company
a reasonable opportunity to inspect the Goods in question.

The Company shall not be liable for any breach of warranty if the Buyer
makes any further use of the Goods after giving such notice, or alters or
repairs the Goods without the agreement of the Company.

The Company’s liability under the warranty shall be limited to repairing
or replacing the Goods in question; or if deemed appropriate by the
Company, refunding the full purchase price of such Goods on the return of
the Goods to the Company.

Goods found to be damaged by bleaching or laundering products,
excessive heat from hot water or tumble drying, or other heat sources such
as the direct application of a hot iron, resulting in areas of scorched fabric
and/or threads will not qualify for any repair, replacement or refund.

Any such damage to the Goods caused by inappropriate care by the
Buyer or in the case of a gift, the recipient of the Goods, will render the
warranty null and void.
Payment
We accept payment by PayPal, Credit Cards & Etsy Gift Cards.
Work will not start on your item until The Company has received full payment.

Paypal Payment:
You can use a credit card at checkout and it will go through PayPal.
You do not have to be a member of PayPal to use this option.
Here is a helpful link that explains how you can pay by credit card through paypal-
http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card-and-create-a-paypal-account/746/
Shipping
Laura Westville Scotland Ltd. makes use of the UK Royal Mail and Parcelforce Worldwide
services and the Royal Mail pricing for posting Goods to 220 countries
internationally.

As standard, the Company makes use of 1st class Royal Mail recorded
delivery and purchases insurance coverage against damage and/or loss of the
Goods in transit.

Orders will be shipped to the delivery address you provide. Please ensure the address your provide is correct, if you need to change it please do so within 24 hours of placing your order.
The Company will not be held responsible if the address is incorrect and will not accept address changes after the transaction is complete.

The Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods, nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 days.

Risk in the Goods shall pass to the Buyer on delivery.
Additional policies and FAQs
Any international custom charges applied to any order will be the buyer's responsibility to pay.
Privacy
Under the General Data Protection Regulation EU 2016/679 (GDPR) you are entitled to be informed of what data we will hold and how we intend to use that data. This Privacy Policy explains how, when and why we collect personal information about our customers, as well as the precautions taken in order to keep your data secure. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for marketing purposes, unless we have obtained your express consent for us to do so.

Laura Westville Scotland Limited
Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from Laura Westville Scotland, Ltd, contact the company, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal Information We Collect
To fulfil your order, you must provide the company with certain information (which you have authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a bespoke and/or personalised order, for example), if you contact the company directly.

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years

5. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your own jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is required for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact Details
For purposes of EU data protection law, I, Laura Torrance, am the Data Controller of your personal information. If you have any questions or concerns, you may contact me directly at:

Laura [!at] laurawestville.com
Tel: +44 (0)1542 882 704

Alternately, you may mail me at:

Laura Torrance, Founder of Laura Westville Scotland Ltd.,
Mains of Auchindachy, By Keith AB55 5HT, Moray, Scotland

Last updated: 16 May, 2018