For step-by-step instructions downloading digital files from Etsy, copy/paste this link to watch a video tutorial: http://bit.ly/2QOmxis

If you follow my instructions carefully, you shouldn't have any issues!
If you're still confused I usually suggest finding a tech-savvy friend or family member to help! There's only so much more help I can offer via email, but I am willing to further assist you! If you think your issues are related to a technical difficulty beyond your control, send me an email and I'll get back to you within two business days to figure out how to resolve the issue.
If you need additional help after you've downloaded, I provide helpful tutorials for each digital product on my YouTube channel to help you get started.

If my schedule permits, absolutely! Things I'm happy to letter for you:
- Original poems/quotes, Bible verses (ESV or KJV)
- Short phrases
- Logos, your business name/slogan
- Any quotes in the public domain. (A good rule of thumb, if it's more than 100 years old, you're good to go!)

Without proper permissions, I do not letter any copyrighted material, such as movie, TV show, or book quotes, and I do not letter quotes from individuals who are alive or have been deceased for less than 100 years.

Contact me through Etsy and I'll be happy to discuss your specific ideas!

Please visit laurenibach.com/faqs for additional answers to common custom order questions.

You will receive a response within 2 business days of sending your message. My business hours are slightly different than the average 9-5er, so here they are:

Sun - Mon: Unavailable
Tues - Sat: 9 AM - 5 PM

This varies from order to order. But, with all orders, I start by sending a sketch/first draft for you to approve. Once I receive your response, I will either send you another draft or get to work on the final. Many of my customers like to be surprised and wait to see the final until they receive it in the mail, but I will always give you the option to see it before finalizing and shipping or not. Just keep in mind, there are no returns, exchanges, or refunds on custom orders!

This will vary from order to order. For most orders, I tell people it takes 2-3 weeks to finish custom orders. Keep in mind, prompt communication helps greatly in getting orders completed on time (and sometimes early!). I generally respond very quickly to clients who have open custom orders so I can get orders finished promptly.

Yes!

If you would like to order my products at the wholesale price, please contact me directly. I would like to get to know you and learn about your business!

If you would like to order a product in bulk and are not purchasing as another business owner, I can sometimes offer discounted prices.

BULK BOOK ORDERS:
I often get asked about bulk book order discounts and I always offer discounts for book orders of 10 or more when requested, starting at 10% off. Again, please contact me directly through Etsy with your specific requests before placing orders.

Of course! I can offer designs in a variety of sizes. Please contact me through Etsy about these requests. Please keep in mind, these orders generally cost more than other prints on my shop since they aren't ordered/created in bulk.

I ship through USPS, purchase all my labels directly through Etsy, and order all of my packaging in bulk online. I make sure all of my items are packaged well so they'll arrive safely, but I also love making each package look like a present for the buyer, so I stamp each box/envelope with my logo, place prints and books in cute paper bags, and oftentimes include little freebies in each package. I appreciate every order that comes in and this is my way of showing each customer how much I appreciate his/her business!

I do all of the designing for my shop, but I have quite a few production partners. Please visit laurenibach.com/faqs for more on where I get my products manufactured.

NOVEMBER 16:
Last day to place custom orders (Bible verses, quotes, place cards, etc.)

NOVEMBER 28:
Last day for international shipping

DECEMBER 1:
Last day to place semi-custom orders (address stamps, semi-custom watercolor pieces)

DECEMBER 14:
Last day for domestic shipping

The shop will remain open after these dates, but all orders placed after December 14 will not ship until January 4.

Ordering by these dates will give you the best chance of receiving your orders by Christmas. However, I cannot guarantee Christmas shipping since I can’t control USPS processing once orders have left my studio.

I am not liable for lost or stolen packages. Please note your tracking and make sure someone is home to accept your order from USPS.