LaurenIbachLettering

For step-by-step instructions downloading digital files from Etsy, copy/paste this link to watch a video tutorial: http://bit.ly/2QOmxis

If you follow my instructions carefully, you shouldn't have any issues!
If you're still confused I usually suggest finding a tech-savvy friend or family member to help! There's only so much more help I can offer via email, but I am willing to further assist you! If you think your issues are related to a technical difficulty beyond your control, send me an email and I'll get back to you within two business days to figure out how to resolve the issue.
If you need additional help after you've downloaded, I provide helpful tutorials for each digital product on my YouTube channel to help you get started.

Yes! However, I do not accept all orders - it really depends on the project and my availability. Please keep in mind pricing is much different when ordering something custom made. I charge a flat fee up front based on my hourly rate and how much time I estimate a project will take me to complete.

Please visit my laurenibach.com/customwork to see what kinds of projects I specialize in creating. 

Contact me through Etsy and I'll be happy to discuss your specific ideas!

Please visit laurenibach.com/faqs for additional answers to common custom order questions.

I typically respond within 2 business days of receiving your message and only check and respond to emails and Etsy convos between 9am-5pm CST Mon-Fri.

This will vary from order to order. For most orders, I tell people it takes 2-3 weeks to finish custom orders. Keep in mind, prompt communication helps greatly in getting orders completed on time (and sometimes early!). I generally respond very quickly to clients who have open custom orders so I can get orders finished promptly.

WHOLESALE: If you would like to order my products at the wholesale price, check out my wholesale shop at laurenibach.com/faire. If you are unfamiliar with Faire, visit their site for more information.

BULK DISCOUNTS: If you would like to order products in bulk and are not purchasing as another business owner, I can sometimes offer discounted prices. Please contact me via Etsy to let me know which product(s) you are interested in and how many.

Unfortunately, every now and then this happens with some orders and in my experience, the packages usually turn up! If your package was marked "delivered" and didn't show up, there are a few things you should do. Double check the shipping address on the order, check your mailbox, porch, screen door, side door, foyer, or wherever else a mail carrier might leave a package. Still no package? Wait a week and if the package still hasn't been delivered, contact or visit your local post office and explain the issue to them.

I am not responsible for lost or stolen packages and always recommend making sure you, someone you live with, or a neighbor is there to receive your package.

I ship through USPS, purchase all my labels directly through Etsy, and order my recyclable packaging through Uline.

I do all of the designing for my shop and many of my products are created in-house, but I do not share specifics on where my outsourced products are manufactured. All the products in my shop are made in the USA, with the exception of some enamel pins.

I do not make monetary donations to fundraisers as a business, but will occasionally donate a product or two from my shop. I get asked this question pretty frequently, so I typically only donate to local charities and ministries I am familiar with. If you'd like to reach out, please email me with detailed information about the cause you are raising funds for.

laurenibach.com/faqs