Announcement Lava Stationery is an established online business based in Sydney, Australia. I have been making invitations since 2002 and have been trading online since 2010. For more information, please visit www.lavastationery.com.au or send me a message! I would LOVE to hear from you! ♥ Lava
Lava Stationery is an established online business based in Sydney, Australia. I have been making invitations since 2002 and have been trading online since 2010. For more information, please visit www.lavastationery.com.au or send me a message! I would LOVE to hear from you! ♥ Lava
taylaarnold94 on Jan 15, 2017
Thankyou ! Super fast responses !
Shelley Jansen on Jan 15, 2017
redsherbet on Dec 16, 2016
We couldn't be happier with the amazing service we received from Lava! The invitations exceeded our expectations and we are getting very nice compliments from our guests as they receive them! Lava was lovely to work with and very prompt to respond to our queries. Highly recommend this seller! Thanks again Lava!!!
I started this business in 2002 because I love weddings and happy occasions. I have been married since April 2015 and know a thing or two about gorgeous stationery. I have a Bachelor and Masters Degree in Digital Media & Design which means I'm always glued to the computer, thinking of new creations. I'm based in Sydney, NSW Australia.
I believe in quality and care. So much love and time are put into my invitations, you will not be disappointed. I always aim to go above and beyond with my customer service.
What sort of work do I do?
- Ready-made or custom invitations (Digital Printing, White Ink printing, Letterpress, Metallic Foil, Hardcover invitations)
- Ceremony stationery, such as order of service programs
- Reception stationery, such as place cards, table numbers, menus and seating charts
If you have any questions, please contact me and I will be happy to advise on whatever design you are thinking of creating. You can choose from the online catalogue at:
http://lavastationery.com.au/invitations.html?limit=all or create something totally unique!
Lava has a Bachelor & Masters Degree in Digital Media. When she's not obsessing over invitations and weddings you will find her relaxing with family or reading a nice long book!
Current information is available on the Shop Announcement and Store Policies page.
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
Payment can be made by bank transfer, credit card or Paypal. All physical invitation orders require a 50% non-refundable deposit to begin, except for letterpress stationery which requires a 100% upfront payment. During this phase, I will personalise and send you digital proofs for approval. The remaining 50% will be due before printing and assembly can begin.
:::::::: ♥♥ DIGITAL PROOFS ♥♥ ::::::::
Once you have made your purchase, Lava Stationery will send you digital proofs with your personalised information for approval. You can make up to 2 revisions free of charge, however extra revisions may incur an additional cost (judged on a case by case basis).
Although I would love to say I am an impeccable proofreader, even I can overlook an obvious spelling error. Please note that the customer is responsible for any misspellings, incorrect grammar or wording once your final proof has been approved. Please ask close family and friends to proofread for you after you have proofread the files. Once the final proof is approved and your invoice has been paid, all order details like wording, materials, and quantities are considered approved.
:::::::: ♥♥ NEED MORE COPIES? ♥♥ ::::::::
Reprint fees may apply if additional invitations are needed. We suggest ordering at least 5 to 10 extra wedding invites during your initial order. I order materials from my suppliers, based on the quantities you order. To re-order more pieces may require minimums from the suppliers. The price for additional copies is judged on a case by case basis.
:::::::: ♥♥ TAX & IMPORT DUTIES ♥♥ ::::::::
International clients: Your country may charge a tax and/or duty on international packages that you will be responsible for. We encourage you to consult your country’s tax/duty policies before placing an order. You can estimate your import duties and taxes using http://www.dutycalculator.com/.
For digital / printable items, please allow 1-3 business days for proofs to be emailed to you.
Please allow 3-10 days for the making and despatching of physical samples.
Please allow 2-4 weeks for the processing and despatching of bulk invitation orders from confirmation of artwork. This turnaround time is NOT from the date of purchase. Larger jobs and special jobs that require materials from overseas may need extra time and this will be communicated to you prior to confirmation of artwork. You can discuss rush orders with me as I accommodate all requests where possible.
Turnaround time does not apply to shipping time. Shipping times vary across countries.
Please click here for more information on shipping within Australia: http://auspost.com.au/parcels-mail/sending-in-australia.html?ilink=mm-sending-in-australia-1
Please click here for more information on shipping overseas from Australia: http://auspost.com.au/parcels-mail/international-delivery-options.html
:::::::: ♥♥ SHIPPING PRICES ♥♥ ::::::::
Contact us for a specific shipping quote for your bulk order. Shipping costs depend on your location, quantities and materials used for your invites. Etsy listed shipping costs are an estimation only.
I can send items via regular shipping or expedited shipping, depending on your needs!
Refunds and Exchanges
I realise that sometimes reading the T&C's can be overlooked or you may have waited too long to get the information together for processing. I always try to do the best by my customers & will refund / cancel orders where I have not yet started any work. However, cancelling orders is still a major inconvenience due to the following reasons:
- I still need to enter all orders (cancelled or not) into my bookkeeping system to report to the ATO
- I must process the refund via my bookkeeping system
- I must go through the order cancellation system via Etsy (which is a two part process and requires coming back after giving a refund to fully cancel the order). I also have to recover the fees which have been incurred by the Etsy sale.
- I must go through a refund process with Paypal if you paid via Paypal.
This takes time out of my paid work, therefore I have a $5 cancellation fee for any order, even if I haven't started the work yet. It is SUPER important for you to read the information in the product listing very carefully, as well as the shop policies page. It's a hassle that we both want to avoid, I'm sure!
I cannot give refunds on digital purchases if work has begun. Please choose carefully. If you purchase multiple designs to choose between, I won't be able to provide a refund on the ones you end up discarding if I have worked on them.
:::::::: ♥♥ PHYSICAL SAMPLES ♥♥ ::::::::
If you are buying a physical invitation, I always recommend purchasing a sample before committing to a larger order. Photos can only give you an idea of what the product is like. By purchasing a physical sample, you will be able to see and feel the quality of the invitation to avoid any disappointment.
Additional policies and FAQs
All printers and monitor settings reproduce colours differently. Because of this, I can't guarantee that what you see on your monitor will match your final pieces exactly. I will do my best to make sure it's the closest match possible.
All images, designs, content & photography are copyright. As it is Lava’s livelihood, copying any part of my work is taken seriously. By purchasing any of my products, you are granted permission for personal use only. Images and content are non-transferable. Sharing of files is strictly prohibited. Images/templates may NOT be resold in any form. Sale of printable items do not transfer copyright. This item may not be edited or altered. No commercial use. I appreciate your understanding of this copyright agreement at time of purchasing.
If your invitations are showcased in a blog or magazine, please credit Lava Stationery appropriately.
:::::::: ♥♥ DIGITAL / PRINTABLE PRODUCTS ♥♥ ::::::::
WHAT PRINTABLE DIY MEANS
All of the printable stationery designs are supplied as finished, non-editable computer files for you to print yourself at home or take to your local professional printer. Lava doesn't ship a printed product. Lava will make the design for you and all you need to do is print, cut & assemble. Having a guillotine on hand is highly recommended for a crisp clean cut. Some printing stores will have their own cutting service. Please let Lava know if you will be printing at home or at a professional print store who will cut for you.
WHAT FORMAT ARE THE FILES IN?
You can request JPEG or PDF print files.
If you select "JPEG" as the file version, Lava will send you a JPEG without bleed lines / crop marks. This option is best for printing at a photo store or online.
If you select "PDF - 1 Up" as the file version, Lava will send you a PDF file with crop/bleed marks. This option is best for professional printers who need bleed/crop marks to trim your file to the correct size.
If you select "PDF - 2+ Up (A4)" as the file version, Lava will send you the PDF files with built-in guidelines for you to personally cut or guillotine. This option is best for at-home printing. Each item will be sent to you on an A4 page. Invitations will be 2up, Additional Information cards will be 2up, RSVP cards will be 2up, 3up or 4up depending on size, Envelope liners will be 1up, Wedding Favour Tags will be 12up, Belly Bands will be 3Up or 4up (depending on thickness) and Folded Thank You Cards will be 1Up only.
PDF files will need to be viewed in Preview (if on a Mac), Adobe Reader or Adobe Acrobat Professional (you can download Reader for free if you don't already have it.) You will need to view files on a computer and not a phone or tablet. Lava recommends for a more accurate view you open the file in full in acrobat rather than looking at it within your email.
PRINTING WITH VISTA PRINT
It turns out that Vista Print do NOT conform to industry standard printing sizes. Even though their web site allows you to select 4"x6" or 5"x7" from the dropdown menu, they are not true sizes.
The full bleed size for a 5"x7" flat print is:
7.28" x 4.72" / 185 x 120 mm
The trimmed document size for a 5"x7" flat print is:
7.17" x 4.61" / 182 x 117 mm
The full bleed size for a 4"x6" flat print is:
5.59" x 4.33" / 142 x 110 mm
The trimmed document size for a 4"x6" flat print is:
5.47" x 4.21" / 139 x 107 mm
Not all my designs can be changed to Vista Print compatible sizes, but I can try. Please let me know if you are going to print through Vista Print & I will advise of the additional cost to change the size.
WHAT PAPER SHOULD I USE FOR PRINTING AT HOME?
Lava recommends using a quality thick paper stock for wedding stationery: white, off white or kraft. Not coloured. A very minimum of 240 gsm is best.
If you're printing at home check your printer's manual first for the maximum paper thickness it can take. If you are putting pre-cut card into your printer, make sure your printer can print with borderless printing. Don't forget there are a huge range of papers available at www.lavastationery.com.au
The best cardstock for ink jet printing is Versa Linen Brilliant White.
CAN YOU PLEASE PRINT THE INVITES FOR ME?
Yes! Lava offers a printing service so please ask for a quote based on quantity. I can do all sorts of printing, from foil to letterpress, to just plain digital.