LavenderMullet

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.

Information I Collect

To fulfil your order, Etsy provides me with certain information that you have authorised Etsy to share with me, such as your name, email address, postal address, and details of the item you have ordered.

If you contact me directly, you may also provide additional information that is necessary to answer your questions or fulfil a custom order.

Why I Need Your Information and How I Use It

I use your personal information only as necessary to:

- fulfil and ship your order;
- provide customer service and respond to your messages;
- resolve disputes and comply with Etsy's policies;
- comply with legal and tax obligations; and
- protect my shop and customers from fraud or other illegal activity.

I do not use your personal information to send marketing or promotional messages unless you have given me your express consent to do so.

Information Sharing and Disclosure

I share personal information only when necessary to run my Etsy shop and fulfil your order.

- Etsy: I use Etsy to process and manage orders, payments, messages, and other services connected with my shop.
- Delivery services: I may provide your name and delivery address to postal or courier services as necessary to send your order.
- Legal requirements: I may retain or disclose information where required to comply with applicable laws, legal proceedings, or legitimate requests from authorities.

I do not sell your personal information.

Data Retention

I retain personal information only for as long as necessary to fulfil orders, provide customer service, resolve disputes, comply with legal and tax obligations, and meet my other legal responsibilities.

When personal information is no longer necessary for these purposes, I will delete or securely dispose of it where appropriate.

Your Rights

Depending on where you live and the applicable data protection laws, you may have rights regarding your personal information, including the right to:

- request access to the personal information I hold about you;
- request correction of inaccurate information;
- request deletion or restriction of your personal information where applicable;
- object to certain uses of your personal information; and
- request portability of your personal information where applicable.

If you have a privacy-related request concerning information I hold outside of Etsy, please contact me through Etsy Messages.

If your request concerns personal information held by Etsy, you can also contact Etsy through Etsy's Help Centre.

How to Contact Me

For privacy-related questions or requests, please contact me through Etsy Messages.