LaveoBeads' Shop Policies
Welcome to my Etsy Store. Our store provides a wide selection of fine and exquisite gemstone beads.We believe in offering the best quality customer care for each of our customer and also great quality beads for the most reasonable price. Please add me to your list of favorite sellers and visit often. Thank you for your business.
We only accept payment through Paypal. PayPal is the faster and safer way to make an online payment without revealing buyer financial details.
All items are shipped within 24 hours after receiving payment excluding orders made on Friday through Sunday and public holidays. Do ensure that the buyer shipping address is correctly provided to prevent unnecessary loss of packages.
For domestic shipping, we ship via USPS First Class Mail.
For Canada and international shipping, we ship via USPS First Class Mail International and tracking information is not available. If buyer wants to include insurance for coverage on lost or damaged package, please let us know before payment because additional shipping cost will apply. The buyer is responsible for any custom or duty fees.
Items estimate to be delivered within 2-5 business days for US orders, 7-12 business days for Canada orders and 7-15 business days for all other countries orders. Actual time for international delivery could vary due to custom clearance.
Refunds and Exchanges
In the event that the product are not satisfied due to any reasons, we will be glad to make a full refund of the purchase price less shipping costs within 7 days after the item is received by the buyer. Item must be returned in the same condition as the buyer first receives the item. The buyer is responsible for the return shipping costs. Please contact us before sending back your return to ensure a smooth and faster return process.
Additional Policies and FAQs
We appreciate feedback that could help us to serve our customers better and we take the priority to keep our customers satisfied at all times. Do contact us first before leaving a negative feedback. We will do our best to resolve any concern or issue that our customers may experience.
Feel free to contact us thru Etsy conversations or email us at laveobeads [!at] gmail.com for any questions. We will normally response within 24 hours.
Last Updated July 19, 2014