LeChaim's Shop Policies
I am glad that you`ve found my little shop here on Etsy. Many of my items are one of a kind and others are made in very limited quantities. All my items are made with love and attention to details, and I always try to make them as perfect as possible. If you are interested in an item that has been already sold and no longer listed in my shop, please contact me. If the materials used to make the item are still available, I would love to make another one just for you :)
I accept all major credit and debit cards using PayPal, which is a 100% secure online payment system. You DO NOT NEED A PAYPAL ACCOUNT to make a payment.
♥Here's a helpful link complete with images to show you exactly how easy it is: http://www.etsy.com/help/article/361
Your order will be shipped within 3- 5 business days from the time I receive your order. You will receive a shipping notification once your order is shipped. Items are shipped to the Etsy address provided at checkout. If you`d like me to ship it to another address please let me know.
♥ I ship worldwide! :)
All orders are shipped with Japan Post international air mail. 3 shipping options are available at checkout: standard Mail, registered mail and express mail (EMS).
--- Standard mail: the cheapest option but does not provide a tracking number and insurance.
--- Registered Mail: comes with a tracking number and insurance coverage up to $60. Delivery time of registered mail is as same as it of standard mail.
---EMS ( Express Mail Service): Comes with a tracking number and insurance. Estimated delivery time of express mail is 4-5 business days to the U.S. and most countries.
♥ SHIPPING TIME:
The average shipping time of standard mail and registered mail is about 8-15 business days to the U.K., U.S. and most countries. Please understand that sometimes packages maybe delayed in transit due to customs inspection and unexpected reasons. I am afraid the post office does not guarantee a delivery date. In some cases, it could take 1 month or even longer to deliver.
Shipping to Italy, Russia, Brazil and a few other countries can take 1-2 months to deliver.
If you do not see registered mail and express mail options at checkout, please purchase postage from the links below:
Upgrade to Registered Mail from here: https://www.etsy.com/listing/180562780/registered-mail-with-tracking-number
Upgrade to Express Mail from here:
♥ PACKAGE LOSS
Post office will not consider a package as lost until 6 weeks have passed after the package is shipped. If you would like to ensure your delivery, I recommend you to upgrade the shipping method to Registered Mail or EMS. Please note that I cannot be held responsible for items lost or damaged during shipping (so, please choose the shipping method carefully with your responsibility).
♥ Please Note:
Delivery time may take longer during holiday seasons or due to custom delays, etc. These situations are beyond my control, and I sincerely seek your understanding and patience on this :) Thank you so much.
International customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. Thank you for your understanding. :)
Refunds and Exchanges
♥ Return & refund
Return will be only accepted if the item is defective. For all return requests, please contact me within 3 days of receiving your order and a photo of the defective item is required. The defective item must be shipped within 5 days of receiving your order. I will issue the refund AFTER the item is returned to me in the original unused and undamaged condition. Please note that shipping fees cannot be refunded.
Additional Policies and FAQs
All my necklaces can be made left-handed friendly. If you would like to change a
clasp to suit left-handedness, please let me know.
Please feel free to email me if you have any questions. Thank you and enjoy your shopping!
Last Updated October 9, 2015