Leafpeople's Shop Policies
Welcome to Leafpeople. The items in my shop are handmade by me, and I truly want you to love your purchase. A lot of thought and care goes into each piece, along with many hours, in the hopes that it will be passed down through your family -- especially the holiday ornaments! Please feel free to contact me at anytime with questions or special requests.
I accept Credit Cards through Direct Checkout by etsy and I accept Paypal payments.
I ship via the United States Post Office. In keeping with my shop theme of recycling and re-purposing, I do re-use boxes when I ship via first class mail, but only if they are sturdy and very clean. I package very carefully, with lots of padding, and pretty tissue paper. Ornaments will arrive in a cellophane bag, tied with a bow, and ready for gift-giving.
I ship almost immediately upon receiving payment - either same day, or next morning.
U.S. Packages are shipped either Priority, or First Class Mail. Insurance is not included in the shipping price. Please convo me if you would like insurance and I will adjust the invoice accordingly. Once the package leaves my possession, I cannot be responsible for lost packages if they are not insured.
Shipping Prices in listing are for First Class Mail. Please convo me if you would like a quote for Priority Shipping. Occasionally, when I get to the post office, the International shipping cost is different than what I calculated. If the actual cost is higher, I will pay the difference. If it is more than $1.50 less than what I estimated for International orders, I will refund the total difference back to you.
Leafpeople is not responsible for any custom fees or duties associated with International Shipping. Those fees are the responsibility of the buyer.
Refunds and Exchanges
My mom is a perfectionist, and I inherited that gene from her. I only list items that I would give as a gift, or buy for myself, and try my best to describe each item accurately. I have never had a buyer not like something, but if you have any problems at all with your purchase, please contact me. It’s very important to me that you enjoy your item as much as I enjoyed making it.
Additional Policies and FAQs
Custom orders are my favorite. If you have a special breed or color request, please convo me the details and I will let you know the cost, and the approximate turn around time (usually a week to ten days for delivery). Dog Friends make great gifts!
Last Updated February 2, 2013