LelaSilk

Please send in your chosen Size & COLOR in the personalization box (size guide shown in the pictures, or include your measurements in case of custom)

- Please choose your size carefully as we provided a very detailed sizing guide. We may not be able to check the notes and will mainly focus on the size you choose on your order.
- If you're not sure with sizing you can send us your information to get help before placing an order.
- For custom request, we will charge an extra 30-50% of the item cost.

Thank you!

We will accept Exchange items if they meet the following guidelines:

-Contact us within 3 days and return items within 21 days
-Item must be unworn, unwashed, unused with all original labels attached
-Returns must be sent back to our address in Hanoi, Vietnam with proof of purchase
-Buyer is responsible for any charge to return and 20-40% restocking fee.

Excluded items:
✘ Sale
✘ Underwear
✘ Custom Request

-If the new item is a different product (including a different color), there is a price difference to exchange.

We do not accept return for a change of mind.
By putting in the order, you indicate that you have read and agree to our terms.

For Cotton - Linen
-With washing machine: In washing bag, please choose Cotton/ Linen washing option. Best to hand-wash with cold water.
-Iron/steam on the wrong side (the inside), only with Cotton/Linen washing option. Hang flat to dry - Please do not dry with Dryer.

For Silk - Silk Blend - Velvet
Washing:
-Hand-wash with cold water: Rub gently with cold water to release stains, use lemon juice to keep the natural dye stays longer. Hang flat to dry - Please do not squeeze or dry with Dryer.
-With washing machine: In washing bag, please choose Silk washing option.
-Iron slightly on the wrong side (the inside) to avoid crushing silk texture, with lowest temperature setting for silk. Best with steaming iron.

Since this is all handmade and made-to-order, it takes us awhile to cut and sew the item. Well notify you when the garment is out for delivery,

After sent out,

Via Standard shipping to the US: 1-2 weeks
Via Standard shipping to the UK: 1-2 weeks
Via Standard shipping to Europe: 1-2 weeks
Via Standard shipping to Australia: 2-3 weeks
Via Standard shipping to Asia: 1-3 weeks
Via Standard shipping to Everywhere Else: 2-4 weeks

Via Express shipping to Everywhere: 3-5 business days
- If you're in a hurry to receive the item. Please upgrade to Express shipping while checking out.

Silk Blend

This material is specially designed with the aim of minimizing human impact on the environment, by blending rayon with natural mulberry silk from silkworms. With the fragility of the fabric, we coated it with a thin layer of protection to prevent damage. This special blend of silk and rayon is the reason why our handmade garments are very durable and smooth.

Pure Silk

Satin - Considered as the most expensive type of natural silk, our pure silk is the ideal fabric if you’re looking for an exceptional treat or gift.
It's 100 percent of mulberry fiber weaved using the most advanced Japanese technique (especially use to weave high-end Kimono). Our natural pure silk is highly recommended to use for natural dye, or sensitive skin.

Crepe de Chine

This is an artificial silk weaved in Crepe style. We’ve chosen the best one of artificial silks - it is very breathable and soft. This fabric is printed using ecologically-safe transfer sublimation inks that provide vibrant color and strong wash durability. During the manufacturing of this fabric, there is no harm or relation to any animal or insect.

Stretchy Velvet Blend
Our velvet blend is shimmery, thick and dense, weaved of silk - viscose with a bit of spandex for the stretch.

Non-stretch Silk Velvet
This is one of the finest velvets which is made of natural silk. It has an intense color shade. The surface is sheeny and their drapery is extremely soft. However, it is not stretchy at all, since there's no spandex added while weaved.

The velvet blend is overall thicker and heavier. The silk velvet is lighter, more flowy and more suitable for sensitive skin.

Since this is all handmade and made-to-order, it takes us awhile to cut and sew the item.

We understand that it might feel unreasonable for buyer to pay restocking fee, however, we're not a big fashion company that pays minimum wage.
We work here as partners on fair terms. In case we don't charge the restocking fee, the seamstress who made your garments will then be unpaid for the work she did.

The restocking fee is 20-40% of total cost.
Please keep this in mind before purchasing.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

We are registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5711067598921. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATED by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.