Close

LemonLimeCreations' Shop Announcement

LEMON LIME CREATIONS' FAQs

~PRODUCTION TIME: 10 business days (M-F, do not count weekends). This does not include shipping time. It will be 10 business days before your made to order item is completed and taken to the post office. If you need it sooner, message us before ordering to see if we can accommodate your time frame. Please note we are not taking rush orders to ship before March 23, 2015.

~PRODUCT CARE: As with all fine jewelry, we do not recommend wearing your handcrafted items when swimming, playing sports, washing dishes, or showering.

~I THOUGHT STERLING DIDN'T TARNISH: Sterling doesn't react with water or oxygen. However, it does react with other chemicals in our air (pollution, etc). It doesn't tarnish quickly, but the rate varies based on what it is exposed to. Leave a sterling piece in a jewelry box unworn and exposed to air for several months, and it will probably need cleaned. Places like Wal-Mart, Target or local jewelry shops sale polishing clothes if you find this has happened to your piece. Further information on Sterling can be found on Wikipedia: http://en.wikipedia.org/wiki/Sterling_silver

~DISCOUNTS / FREE SHIPPING: We do not offer discounts or free shipping. This is Leeanna's full time job. Please respect that we put our time and effort into making a quality product at the lowest price we feel we can offer.

~ARE YOUR BRACELET COMPLETE CIRCLES? The custom / personalized, coordinate, Roman Numeral and phrase bracelets are all round like a bangle. However, they have an opening like a cuff and as a result can be adjusted.

~HOW CAN WE CONTACT YOU? You may message Lemon Lime Creations through the Etsy message system Please note we respond M-F between 8 AM & 5 PM CST, and then sporadically on Saturdays and Sunday afternoons. It may take several hours for us to respond as we only check messages during scheduled breaks.

~NEW TO ETSY, NOT SURE HOW TO MAKE A PURCHASE? Etsy provides a step by step guide on how to check out. The same process can be used with any Etsy shop. Please be aware that we are all separate, individual shops, like a virtual handmade mall. Each shop will charge applicable tax and shipping charges. They can't be combined. Here is the link to Etsy's guide:

https://www.etsy.com/help/article/339?ref=help_search_result

~TRACKING NOT UPDATING: Please be certain to view your tracking number in the USPS website (www.usps.com) for the latest, most up to date information. We have found that Etsy updates behind the Postal Service website.

~PROFANITY: We do not stamp profanity in any language. We will automatically request a new phrase for any order containing profanity.

~ERRORS: (We try not to make any, but we aren't perfect!) If there is an error in your order please notify us immediately so we correct the issue. We do double check orders but mistakes do happen. We are only human.

~RECEIPTS / GIFTS: Unless you specifically ask for the receipt to be left out of a package, THE RECEIPT IS INCLUDED.

~PROOFS: Due to the fact that there is nothing computerized in hand stamping, we don't have the capability to do proofs. We are a hand stamped jewelry shop. Hand stamping is taking a piece of metal with the desired image (letter, number, etc) on it, lining it up on the strip of metal destined to become your bracelet, and then striking it with a hammer. All items (unless marked ready to ship) are made to order. This means no two items are the same. Pictures posted in listings are examples of our work. You may notice that sometimes the letters are not perfectly straight. While we try our best, since things are made one letter at a time, they will never be in a perfect straight line. That is what makes hand stamped items unique and fun!

~COORDINATES: One (1) set of coordinates fit on a cuff bracelet. I can look coordinates up for you if you provide location information (address, or common place name like Empire State Building). If you provide coordinates, we will stamp the coordinates EXACTLY as you send them (we do not reformat coordinates sent to us) We use the following website to look up coordinates:
www.mapseasy.com/adress-to-gps-coordinates.php

~DATES: Often dates are sent with slash marks. We cannot stamp consistent slash marks. All dates sent with slash marks are converted to a center dot.

~FONTS / DESIGN STAMPS: You can see close ups of most fonts and design stamps on our flickr account. Please note it is not up to date, and some of our newer stamps will not be there. https://www.flickr.com/photos/19569674@N04/

~SOCIAL MEDIA: Please message us through Etsy regarding orders and product questions. We tend to miss messages on social media sites.

IMPORTANT SHIPPING AND PRODUCTION TIME INFO

Production time is 10 business days. This does not include shipping time. It can take 10 business days before we ship your order (sometimes less, but no guarantees). Please note, the US Post Office is closed on the following days as well as Sundays:

US Federal Holidays

New Year's Day (January 1)
Martin Luther King Jr. Day (third Monday in January)
Presidents' Day (third Monday in February)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving Day (fourth Thursday in November)
Christmas Day (December 25)

Tracking numbers for all shipments are attached to the receipt in Etsy for your purchase.

We ship USPS Priority mail using a small flat rate box to USA addresses. Shipping time is quoted at 2-3 days not guaranteed.

International packages are shipped USPS First Class and can take up to 10 weeks to reach the destination. International packages are subject to custom / duty fees that are charged by your country's government and are the responsibility of the buyer to pay. This is not paid to Lemon Lime Creations, nor does Lemon Lime Creations have any control over the amount to be charged. We have been asked to mark packages as gifts to avoid the custom / duty fee. This is illegal in the United States and will not be done.

PLEASE NOTE ITEMS CAN ONLY BE SHIPPED TO THE ADDRESS ENTERED WHEN YOU MAKE YOUR PURCHASE. ETSY DOES OFFER THE OPTION TO CHANGE YOUR SHIP TO ADDRESS DURING CHECK OUT. WE ONLY SHIP TO THE ADDRESS PROVIDED BY YOU AT CHECK OUT THAT IS TIED TO YOUR ORDER. NO EXCEPTIONS.

I am providing the following information for my customer's convenience. Information was copied and pasted from www.usps.com (the United States Postal Service web site). Please be aware that once your package has left my hands, USPS is the best way to track where it is. I can not see anymore information than what is shown on their website for your tracking number.

USPS phone numbers:
USPSĀ® Customer Service

Call 1-800-ASK-USPSĀ® (1-800-275-8777)
Telecommunications Device for the Deaf
(TDD)/Teletypewriter (TTY) Relay
Call 1-800-877-8339 and ask for 1-800-275-8777

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET.

This shop accepts Etsy Gift Cards.