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LenoraFarm

Handcrafted Dog Collars, Key Fobs & Carotid Coolers

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LenoraFarm's Shop Announcement

Right now there are a variety of fabulous, handcrafted dog collars, key fobs, and super 'cool' Carotid Coolers available for purchase. Be sure and check out our ON SALE items to snag a great deal...the items are always changing.

If you are interested in a custom collar for your four-legged baby, please contact me for details. All collars are handmade in a small town outside Athens, Georgia, and are made to order, so please allow 3 business days for production in addition to the shipping time.

Thanks for checking out Lenora Farm and keep checking back for more additions! :o)

LenoraFarm's Shop Policies

Payment

**I ACCEPT ALL MAJOR CREDIT CARDS and payment can be made using PayPal, which is a secure online payment system. You DO NOT need a PayPal account to make your credit or debit card payment. Here's a really helpful link, complete with images to show you exactly how easy it is: http://www.etsy.com/help/article/361

**If you prefer to pay with check, please note that your item will not ship until your check clears at my bank.

Shipping

Please allow 2-3 business days to process/produce your order BEFORE shipping (this does not include the weekend). Most orders will ship out within 3-5 business days.

► Please make sure BOTH your Etsy and PayPal addresses match and are up to date before completing checking out. I want to make sure your order reaches its intended destination without delay! If you are shipping a gift directly, you may edit your address in both Etsy and PayPal during checkout so that it is your recipient's shipping address.

::U S A S H I P P I N G::

All shipping includes tracking, and you will receive an email notifying you of the tracking number as soon as your shipping label is printed.

Refunds and Exchanges

If a mistake has been made on my part, I will do everything in my power to make it right...or refund your money via PayPal after receiving it back here within 7 days, in unworn condition. If you are not satisfied with your purchase, please email me and let's try to fix it together. Items* are returnable for store credit or refund, less original shipping charge and all Etsy/PayPal fees incurred. All return item(s) must be returned in original, unused condition within 10 days of receipt of shipment. Please message me PRIOR to returning an item for refund, exchange or repair.

PLEASE convo me here on Etsy if there is any problem at all BEFORE leaving negative or neutral feedback or comments and I will do my best to solve any problem immediately.

SHIPPING REFUNDS - I cannot refund shipping charges on your return, as I can not recoup these expenses from the USPS. If an exchange is made for another item, the buyer assumes all shipping fees to and from Lenora Farm.

*NOTE: I do not accept returns or exchanges on custom-made items. Please consider this policy prior to ordering.

Please expect up to 2 weeks for your return to be processed.

Last Updated November 13, 2011