Letoiledemer

L'Etoile de mer

Perth, Australia · 14 Sales

Letoiledemer

L'Etoile de mer

Perth, Australia 14 Sales On Etsy since 2012

0 out of 5 stars
(9)
Shop owner

Vivien

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Vivien

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Vivien

Shop policies

Last updated on December 3, 2012
Hi and welcome to my shop! Here you'll find affordable jewellery handmade by me in sunny Perth, Western Australia. I also stock a few local vintage finds. Please read my shop policies thoroughly prior to purchase, and don't hesitate to contact me with any queries. And don't forget to check out my profile for more info!

Accepted payment methods

Payment
Payment is expected at the time of purchase, no exceptions unless you have contacted me beforehand. If you would like to purchase an item but are unable to do so when you see it please contact me so we can work something out. I am happy to reserve items, but only with a guarantee of purchase from the buyer.
Payment is via PayPal only. All sales are final so please choose carefully.
Shipping
Domestic Orders: I endeavour to post orders within 48hrs of receiving payment, via Australia Post. If there is some delay I will notify you immediately. Jewellery will be bubble wrapped to ensure it is protected in transit. Delivery confirmation and tracking can be arranged for an additional charge, please contact me prior to purchase. Average shipping time can be from 2 to 5 days. If an order is not received after 2 weeks please let me know.

International Orders: If you live outside Australia and wish to purchase from my shop please contact me for a quote. This will ensure you don't pay excessive postage fees. International shipping can take anywhere from 2 to 4 weeks. If a purchase is not received after a month please let me know.

I am not responsible for any customs fees, import taxes etc that may be incurred. Nor will I falsify customs records for any reason.

Orders will be shipped to a buyer's Etsy address unless otherwise agreed upon. If there appears to be a discrepancy between the buyer's name/details and their nominated shipping address I will query them about this. I'm happy to ship items as gifts but I would like to know this before purchase.
Refunds and Exchanges
All sales are final so please ensure you read product descriptions thoroughly, look at all photographs and contact me with any queries. I will be happy to answer any questions and take more photos to better inform your decision.
If an item is damaged during transit, or is not received after a month, please let me know so we can work something out. Please be aware however that unless tracking and/or insurance has been purchased I cannot be held completely responsible for any losses or damage that have occurred as a result of Australia Post. If damaged is deemed to have occurred as a result of poor packaging, or if an item is faulty as a result of my workmanship please get in touch so we can work something out.
Any refunds or store credit issued after an item has been sent will not include postage.
Additional policies and FAQs
FEEDBACK: I encourage all buyers to leave feedback on their purchases. However if you are not entirely happy and are considering leaving neutral or negative feedback please contact me prior to doing so. I will try my best to rectify the situation so both parties are satisfied.
ITEM CARE: Once you receive your purchase please treat it with care so it will last for as long as possible. For jewellery it's best to avoid direct contact with cosmetics such as perfume, and please do not wear your new piece whilst swimming, showering or during vigorous physical activity. All these things will cause the item to tarnish/deteriorate prematurely. After wear lightly clean with a lint free cloth to remove any residue. This will ensure your new lovelies will last for as long as possible!

Additional info:
Please be aware that I use a lot of natural stones in my jewellery and by their nature colour can vary throughout the stone. I also tend to use A to B grade stones rather than AAA or AA, which will be reflected in prices. I'll always endeavour to provide accurate descriptions of an item so you're not surprised when you receive it.
Also the colour of items in real life may differ slightly from photos, however I've tried to provide the best photos possible to inform your decision.

All items come from a smoke free, cat loving home. Cats are rarely in the room where I make and store everything, but there is the possibility of fur coming into contact with items. I'll give everything a thorough once over to check it's clean before shipping but please be aware that fur may still be present.

Vintage clothing or accessories (i.e. scarves) will be given a gentle hand wash in plant based hypo-allergenic laundry liquid, plus a little disinfectant, to ensure everything is clean when it arrives at it's new home.

Coupon codes: please be aware all coupon codes are for single transaction use only unless otherwise specified.

If you have any further queries please contact me and I'll be happy to help as best I can. Thanks for your patronage.
My Etsy buyer's account is located here-
http://www.etsy.com/people/vivienl126