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LightTheEarth's Shop Announcement

Visit us at www.lighttheearth.com ~ Where the earth's elements of stone, wood and metals are blended into unique works of art, jewelry, stone oil lamps, stone vases, fountains and furniture for your home and garden.

Thank you for visiting Light the Earth. Our pieces are designed for both indoors and outdoors. Each stone is hand selected for it's beauty and then handcrafted into various styles. The stone come from all over the United States and Canada and then fabricated at the Light the Earth Studio in West Des Moines, Iowa.

Instruction for the oil lamps are shipped with each oil lamp. For best results use soot-less, smokeless lamp oil specified for use in oil lamps and oil candles. Follow direction on the oil that you select. Pure lamp oil works best.

All the oil lamps are filled thru the top to fill a basin located under/inside the stone. You may lift the stone to see the reservoir. To fill the lamp we provide a filler bottle with nozzle for your convenience. Pour your oil into the filler bottle. Remove the glass wick liner that holds the fiberglass wick and squirt oil into the hole. DO NOT OVERFILL. You may pick up the oil lamp to see the reservoir to see the oil. If you do overfill, just go ahead and burn your oil lamp to reduce the amount in the reservoir.

We recommend filing the reservoir approximately 1/4 full. be sure to wipe off any excess oil, insert wick in the liner. The first time used, let the wick set for 5 minutes to draw up oil.

You may trim wick occasionally if needed, but keep in mind that your wick is made of braided fiberglass and is permanent.

Shipping a ROCK? No problem... we use the US Flat Postal Service and can ship anywhere in the lower 48 contiguous for under $20.00!!!!!

Enjoy!

Payment

Credit card processing is done by PayPal, but you do not need to have a PayPal account to use this service. Just choose the PayPal option when checking out and then choose to pay by credit card. Here's a handy tutorial - http://www.etsy.com/help_guide_checkout.php

Payment is expected at time of order. I will attempt to contact you if payment is not received promptly. If I have not received a response within 48 hours, the order will be canceled and the item re-listed.

Shipping

Orders will be shipped within three days after payment is cleared.

**IMPORTANT**
Please ensure your Etsy address matches your Paypal shipping address. I will always send the item to the Etsy address unless you tell me something different in 'Message to the Seller' when checking out.

PLEASE NOTE: I use delivery confirmation on all US packages. If it scans as delivered, I do not provide refunds. Once it leaves my hands at the Post Office with the delivery confirmation label on it, I am not responsible for the item or items.
Refunds and Exchanges

If your order arrives defective or damaged or does not meet your expectations, please let me know right away so we can arrange an exchange.

Light the Earth provides exchanges only, no returns.

I would like for every customer to be a happy customer! If you are not completely satisfied with your purchase please contact me via Etsy convo system. Exchanges must be made within 5 days of postmark of your package. The item must be returned in it's original condition and unused. I will exchange the merchandise once it is returned to me. The customer is responsible for return shipping. I also reserve the right to refuse a exchange for any reason. Funds can only be refunded via PayPal. Please contact me before leaving feedback so I can do my best to make sure you have a positive experience.

Thank you!

This shop accepts Etsy Gift Cards.