LigiaRocha

REFUNDS are possible. If your jewel is not exactly what you expected then you can return it within 1 to 3 days of receipt. I will refund you the amount of the item minus ALL the shipping cost (that include the shipping costs of sending the item to you and the shipping costs of sending it back to me). I will REFUND by PayPal the price of the jewel once I’m able to inspect and verify that it is in the same conditions than when I sent it. Please don't alter something, if decide you don't like it only ship it back in the same packaging and conditions. If it’s altered or damaged, then I COULD NOT REFUND the money. If I do not receive the jewel, I COULD NOT REFUND the money neither.

If the jewel arrives to you DAMAGED because of the SHIPPING, in that case you have different options:
1. If it’s possible, I would fix the jewel and I would send you back WITHOUT ANY COST (that include the costs of the return shipment of the damaged item to me too)
2. You can CHANGE by another different jewel of the same value. A jewel of less or more value it’s possible too, in that case I would return or you would pay the difference by Paypal. That option does not have extra shipping costs (I will return you the costs of the return shipment of the damaged jewel too)
3. It’s possible a REFUND, and in that case the situation it will be considered as a normal refund except I would refund by Paypal the item price and the first shipping cost, that is that I WONT REFUND your shipping cost to return the damaged piece to me.

In all these cases I need the jewel firstly in the same packaging that when I sent it. If I do not receive the jewel, I COULD NOT REFUND the money or EXCHANGE or FIX the jewel.

··· I CANNOT BE RESPONSIBLE FOR LOST OR STOLEN ITEMS IN SHIPMENT. If you would like your item insured, please contact me ···

Please note that specifications on the SIZE of the item are on the listing. Please make sure to read these correctly so you don't receive a jewel that is not the size you expected. If the size is not correct, I can exchange it but please note that some items (especially rings with stones) are not possible to re-size. In that case I can make another one if it's possible, but some stones are unique, if this is your case, don't worry, we will be able to find a solution. In an EXCHANGE situation, the buyer will have to assume ALL the shipping costs (the return of the jewel and the shipment of the second one). It’s possible a REFUND too, and in that case it will be considered as a normal refund.

I'm not responsible for any damage because of a poor use of the jewel for your part after you put on.

Please contact me if you would like to return for instructions on how to do so.

***REFUNDS AND EXCHANGES ARE NOT POSSIBLE IN CUSTOM ORDERS***

Payment

I accept PayPal. If you have any difficulties paying please let me know.

If you are interested to buy something but you don't have the money at that moment, I can RESERVE the item for you for a few days with no extra cost and without a deposit. Just convo me for information.

All items are carefully packaged and shipped within 24-72 hours after the Paypal confirmation of payment, it depends if the piece is or not in stock. Your order will be shipped to your Etsy address. If you prefer another address you only have to tell me. Shipping in Portugal or in Europe it takes 4 days, but to USA or Asia it can take 10 or more days. Please be patience because sometimes the package can suffer some delay.

All my items are shipped by registered mail*, a safety way to arrive to your destination. You will receive by an Etsy convo a tracking number to follow the progress of your package.

If you are interested in express mail, contact me for information and costs.

····· I CANNOT BE RESPONSIBLE FOR LOST OR STOLEN ITEMS IN SHIPMENT. If you would like your item insured, please contact me ·····

Shipping costs include postage and packaging.

*Mail with proof of delivery through recipient's or authorised person's signature. In case your mail is not received by the recipient, a note is left at your address informing you can pick up your mail at a Post Office.

Note that the ring size can vary from summer to winter (in summer we normally have swollen fingers because it’s hot) and can vary too if the ring is width or strait. Take care of it before any purchase.

To clean a piece, you can use a soft toothbrush to wash the piece with mild dish soap and warm water. If you need more instructions, please don’t hesitate to contact me.