Liinaloom's Shop Policies
Welcome to my little shop! I try to look for very well made items that will stand the test of time both in style and quality. I know you will be happy with your purchase. Enjoy your stay here!
I accept Pay Pal and personal cheques. Please write payment out to Maritta Kosonen and include your name and address on the cheque. Unfortunately I can only accept money orders that are cashable in Canada. Please confirm this with the place you get your money order from.
I MUST RECEIVE PAYMENT (Including money orders) WITHIN 7 BUSINESS DAYS unless a prior arrangement has been made. There are no EXCEPTIONS for International orders. If payment hasn't been made within the allotted time, the sale will be canceled and reported to Etsy.
Items can be held for 48 hours. If there is no communication regarding payment within this time period, the item will be relisted.
Layaway can be arranged. Please convo me for the specifics.
Items ship within one to three weeks via Canadian Postal Service air mail. The reason being that the payment has to clear my Canadian bank so I can access the funds to ship your item. If you would like to upgrade to Priority mail please Convo me with the purchase. I wrap each item in tissue, paper or ribbon and package it with recycled brown paper bags (If at all possible).
I DO NOT REFUND FOR LOST ITEMS FOR ORDERS MORE THAN $25 ($25 INCLUDING SHIPPING COSTS). CONVO ME IF YOU WOULD LIKE TO PURCHASE INSURANCE FOR YOUR ITEM. Delivery Confirmation is not included in the shipping costs unless the items is $25 or more.
***INTERNATIONAL ORDERS***I WILL NOT REFUND FOR LOST ITEMS UNLESS YOU PURCHASE AN UPGRADE IN SHIPPING FOR REGISTERED MAIL. Please Convo me for details at time of purchase.
✂ We ship by air mail with Canada Post which is estimated at 1 - 3 weeks.
✂ Your item will ship out within 3 business days (not including weekends).
✂ Your order will be marked "shipped" once it has shipped and you will recieve a confirmation email as well.
✂ Any possible customs fees are the buyer's responsibility.
✂ Shipping is pre-calculated and based on weight. We do not make money off of shipping costs.
✂ All orders are shipped by the address listed on your Etsy invoice. Please send a message ASAP if this address needs to be updated.
✂ Sometimes International parcels can get held up in customs, which may delay shipping times. We have no control whatsoever over other countries customs policies.
We generally ship by regular air mail with Canada Post which is both a fast and economical, but does not include tracking. Only orders within Canada or heavier parcels to the United States include tracking. If you require tracking you must message us before purchasing so we can accomodate your request and provide a quote. We keep all receipts as proof of shipment and will not be held responsible for late or missing parcels.
U.S.A. customers: If you wish to add tracking to your order rates are now cheaper, ranging from $4 - $10 extra.
Insurance is not included. Once in a great while, packages DO get lost/stolen. We are happy to add insurance your package for an additional fee.
SHIPPING DELAYS / DUTIES
If your parcel is late, most often, one of the following has happened. Please check the list below, and if you're still concerned about the timing, let us know. We keep all receipts as proof of mailing and will not be held responsible for late or missing packages.
♥ If you weren't home at time of delivery, and your parcel does not fit in the mailbox, then it has been sent to your local post office. Check with them!
♥ If your address was incorrect, parcels will be re-routed back to us. It happens! Please double check the address you give us on Etsy, it is the one we go by (not Paypal). Even if the postal code is off or your name isn't listed, your parcel will be shipped back and then it is your responsibility to pay to have it shipped a second time.
♥ It is being held at customs. This happens from time to time with International orders, depending on your country. Customs can hold your parcel for a week, up to a month or longer. We have no control over countries holds and thus cannot be held responsible for such delays. We have shipped overseas orders to far away countries by air mail (Canada Post says 1 - 3 weeks) and parcels have arrived in 4 days, or taken up to 6 weeks. Once it leaves us, it is in the hands of the postal system.
Canada Post ships by an item’s weight, size and destination, so rates widely vary. Shipping rates reflect Paypal fees, as well as the low cost of shipping supplies and packaging. We do not make money off shipping nor do we charge for handling. If we have overestimated shipping you will be refunded. You are welcome to visit Canada Post's website to view their rates: http://www.canadapost.ca/
Please be aware of what your country's customs rules and fees are. International customers are responsible for paying any customs fees and taxes that may be assessed by their country's customs office upon item delivery. Customs fees are not associated with the seller or the shipping price of the item. In our experience less than 10% of International orders (outside of US and Canada) get charged these duties. We will not mark a shipment as being of a lesser value than what it was purchased for or as a gift. Doing so would be illegal, and we have a signed contract with Canada Post.
Contact us for local pickup if you would like to skip on shipping fees - minimum order $75. We can't schedule appointments for you to try on items - pickup only.
Refunds and Exchanges
ALL SALES ARE FINAL. EXCHANGES ONLY. Returns are for In Store Credit Only. I MUST receive the merchandise in its original condition, within the first 14 days of purchase. International Orders must be within 14 days of arrival. Shipping Costs are NOT REFUNDABLE. Merchandise Credit is also available for future purchases in any of my Etsy Shops. Please Convo me with any questions or concerns. There is a restocking fee of 10% for all exchanges.
Additional Policies and FAQs
Sizing for All items are measured in inches, laying flat. When possible I will include an APPROXIMATE modern size.
Please refer to the list below for measurement standards. All measurements are subject to the possibility of human error within one inch.
bust - armpit to armpit
waist - from smallest points
hip - from widest points
sleeve - from armpit to hem
length - from shoulder to hem
shoulder - from seam to seam
All items sold in my shop are at least 20 years old, so they will NOT be free of minor defects. I do include any noticeable flaws in the item description.
Please Convo me if you would like any additional information on any items.
Last Updated September 24, 2014