Amanda Bernardi on Feb 18, 2016
Nicole Spetrino on Feb 13, 2016
Megan Beck on Feb 13, 2016
The ornament was adorable, but I was very disappointed in the timing/communication regarding shipping. I paid for expedited shipping and ordered 2 1/2 weeks before Christmas because this was part of a gift I needed to mail to my nephew across the country. I didn't get an acknowledgement email of my order until 3 days after I ordered, and being concerned, I emailed the shop to check on the status to see if I would need to make alternative arrangements. I was assured it would arrive in plenty of time. However it didn't come until the 23rd, leaving me having to pay a HUGE premium on my package to get it to my nephew by Christmas morning--which is what I was trying to avoid. They have really cute and quality products, but don't take on more orders than you can handle at the holidays and screw it up for your customer's bottom line.
Cheri responded on Feb 17, 2016
This order was placed Dec 9, shipped Dec 17, & delivered Dec 21 (not Dec 23). A Dec 13 status update explained our Etsy turnaround time (1 week) and that expedited (Priority Mail) affected shipping time, not production time. We explained the USPS shipping deadline for Christmas delivery was Dec 21 so she should receive it prior to Christmas as we planned to mail it by Wed., Dec 16. We did mail the order 1 day late for which we apologize. Still, we don’t feel like the review (as a 40% out of 100%) is justified. She received a perfectly good product in time for Christmas. If she needed to mail the order again after delivery, perhaps the order should have been placed sooner or she could have had us mail the order directly to the recipient. Paying for expedited shipping does not mean quicker production.
So many creative ideas; so few hours to accomplish them!
Please click here to enter my shop: http://www.etsy.com/shop/LilStinkerDesign
It seems these days that the creative juices are flowing but its hard to have enough time to get it all done. That's ok. It means that neither you nor I will get bored with the process and new designs and products will be popping up all the time. :-)
Thanks for sharing this experience with me. Two are better than one. By the way, that's really true! And I'm grateful that I'm never alone in this process because I do rely on Holy Spirit for inspiration and direction! But I'd also love to receive a convo from you letting me know what you think or if you have a great idea that I should try.
Thanks for stopping by. Browse. Buy. Smile. Fulfill Destiny.
I'm a designer by trade. Always trying a new medium. I love vintage, shabby chic, french country and all things romantic. You'll see these flavors showing up no matter what I make. Phone cases are my latest little canvas. More products coming soon.
Customer Service, Shipper
Belinda is a very gifted help to Lil Stinker Design. She supports the business through all stages of production and shipping during the busy Christmas season. We affectionately call her the "computer queen."
Katherine is very detail oriented and thus is a huge help to Lil Stinker Design in the production and shipping processes during the busy Christmas season.
Mendy wears many important hats during the busy Christmas season from creating, to shipping, to running errands and making sure everyone has what they need to get orders to the customers in a timely manner. We couldn't get the job done without her.
Hannah supports the business through all stages of production and shipping during the busy Christmas season. She is also a genius at making bows for the ornament gift boxes.
Lindsey also supports the business through all stages of production and shipping during the busy Christmas season. We enjoy her great attitude and willingness to work hard and achieve what seems impossible sometimes.
Lil Stinker Design provides original and custom designed cell phone cases for iPhones, as well as Samsung Galaxy phones. Besides our designer collection, which includes personalized, vintage, shabby chic, Christian, and bridal designs, we also welcome custom orders with pictures of your family, or your artwork. What a great way to add a personal touch to your gift giving this year!
All of our designs are MADE IN THE USA with great attention paid to quality and detail. By purchasing from Lil Stinker Design you are helping to support small businesses and unique talent. Each item is designed, printed and prepared one-at-a-time (made to order) in my home studio in Texas, and is truly hand crafted and original merchandise.
By purchasing from my shop, you are agreeing to LilStinkerDesign's shop policies.
Designs © by LilStinkerDesign, 2012-2014. Any user copying my designs or photos will be reported to Etsy for copyright violations.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
: : : : : HOURS : : : : :
Lil Stinker Design office hours are M-F 9-5 CST, however I do read my convos and emails regularly, so please feel free to communicate with me at any time.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
: : : : : COUPON CODES : : : : :
Coupon codes must be applied at time of purchase. Requests for price adjustments after purchase will be denied.
To view the shop listings: http://www.LilStinkerDesign.etsy.com
Accepted payment methods
- Accepts Etsy gift cards
Need help with checkout? http://etsy.com/help_guide_checkout.php.
All items for sale are handmade and made-to-order once payment is received. If you need to cancel your order please do so immediately. Cancellations will not be made once production of your order has started. Thank you!
TEXAS RESIDENTS - There is a 8.25% sales tax on the products as well as any shipping costs, per Texas tax laws.
All items for sale are designed, printed and prepared one-at-a-time (made to order) in my home studio in Texas, and are truly hand crafted and original merchandise. Please allow 1-3* days for production; occasionally more (Delays are to be expected during higher volume mailing periods). Production begins once payment clears and when proof approval is received on custom designs. If there are any delays, I will notify you by email. If you need your order by a certain date Convo me and I'll see if it can be arranged. (*Unless a SHOP ANNOUNCEMENT notes otherwise).
If a customer fails to provide all the proper information (customization details) during Checkout, the 1-3 days for production prior to shipping does not apply.
: : : : : SHIPPING : : : : :
PDF DOWNLOADS will be available for download through Etsy immediately upon payment. A link to the file will be sent to your email by Etsy.
PHONE CASES & OTHER PRODUCTS
Once you submit your order (and approve your artwork, if applicable), your order goes into production and at that point there's a slim chance of your being able to make changes. We are unable to cancel orders once the production process has been started.
►► USA DOMESTIC:
Orders will be mailed to the address listed on ETSY. Please contact me immediately if you need your order shipped to a different address.
Shipping time will vary depending on your location; in the US please allow 3-5 business days for transit by USPS First Class Mail, although usually it only takes 3 days to reach anywhere within the USA from Texas. Shipping delays by USPS are to be expected during higher volume mailing periods.
►SHIPPING UPGRADES – for faster shipping, add a shipping upgrade to your shopping cart prior to Checkout.
PRIORITY MAIL shipping upgrade (+$3) https://www.etsy.com/listing/170698103/
EXPRESS MAIL shipping upgrade (+$20) https://www.etsy.com/listing/199020476/
Neither the US Post Office nor I can guarantee delivery times, but tracking information is included with all US orders.
Address Errors: You will be responsible for additional shipping charges (same cost as original purchase) if your order is returned to me due to an incorrect address and you would like it reshipped.
►► INTERNATIONAL SHIPPING:
Please allow 1-6 weeks for Airmail shipping and customs. Unfortunately we cannot estimate or guarantee delivery dates when shipping outside the US. Customers are responsible for any taxes, duties or tariffs imposed by your country. Customs forms cannot be marked as "Gift". Etsy's shipping system automatically marks all custom forms as "Merchandise." We cannot be responsible for INTL packages that get lost in the mail. Purchase at your own risk. Thank you!
Shipping prices are based on packaging cost, shipping and handling. If you would like to add insurance please let me know PRIOR to purchase. Your order will be shipped automatically to the shipping address on your Etsy account unless otherwise noted in the Notes to Seller at Checkout..
Please also keep in mind that holidays and/or weekends may cause a slight delay in shipping time as well. Order modifications and custom orders may take longer to process.
Lil Stinker Design is not responsible for missing packages due to an incorrect address or any loss or damage which occurs by the USPS after being shipped.
Orders arrive tastefully gift wrapped inside of a padded envelope.
Refunds and Exchanges
I do have a general “No Returns” policy because 95% of the products offered by Lil Stinker Design are custom and/or made-to-order. There will be variations in each item as they are one of a kind, made for you. Please also remember that colors may appear different in real life than they do on a computer screen, due to variations in computer monitor calibrations.
PDF DOWNLOADS - No returns, cancellations or exchanges due to the nature of the product.
PHONE CASES & OTHER PRODUCTS
Lil Stinker Design provides free proofs prior to production to minimize errors in production and by packaging products in bubble wrap mailers to minimize shipping issues. Unfortunately, mistakes happen. Please contact us as soon as you receive your order to report any concerns and provide 1-2 photos of the problem.
: : : : : Issues due to SELLER error : : : : :
Please send me an Etsy message including at least 2 photos of the issues upon receiving the package. I will gladly exchange your item (with the same exact item replacement), provided proof is shown in a reasonable amount of time. All returns must be mailed back within 7 days, and in the original, unused condition in which it was mailed to you.
Lil Stinker Design is not responsible for missing packages due to an incorrect address or any delays, loss or damage which occurs after being shipped. In other words, Lil Stinker Design is not responsible for USPS HANDLING. If the item is lost in shipping, please allow up to 3 weeks domestically prior to requesting a replacement in order to allow the USPS time to deliver.
: : : : : Issues due to BUYER error : : : : :
Refunds and exchanges will not be provided due to mistakes caused by the BUYER during Checkout, during the proof approval process, or damage due to use.
► Error at Checkout: Purchased incorrect phone device type, case size, case style or color, providing Inaccurate or incomplete information, misspelled information for personalization, improper monogram order, or providing wrong shipping address. Designs on the products are permanent and cannot be changed or altered, once produced. Please double check all information in the order prior to Checkout.
► Art approval process: The reason Lil Stinker Design takes time to create and send proofs to clients, and await their approval, is to ensure that everything is correct prior to printing. If there is an error in the artwork and the customer approved the artwork that way, then any replacements will be paid for by the customer, in its entirety. Designs that do not "turn out as you had imagined" (i.e color and/or font combinations) are not subject to returns, exchanges or refunds. **Please double-check your order. Returns will not be provided for buyer errors.
► Use or misuse: We cannot replace cases for normal wear and tear, scuffs or scratches, for getting dirty, acquiring stains, or breaks and cracks from being dropped. Customers are responsible for the care of their phones and phone cases once purchased.
: : : : : Issues due to DEFECTIVE PRODUCT : : : : :
We will guarantee your case for up to 30 days from date of purchase for defects in the case itself. Cases past 30 days will not be covered for replacement, as we assume the case will have signs of normal wear and tear after this time period.
Colors will vary slightly from what is seen on your individual monitor. This is to be expected. I cannot accept returns due to this variation unless there was a gross misrepresentation of color (ie. Customer ordered blue but received green).
If an item is defective, I request verification of the defect via return or by sending photos. Contact me before returning an item. Shipping and handling, Paypal fees and Etsy fees will be NOT refunded.
On a case by case basis, there may be consideration for a full refund, a price adjustment, or a coupon code towards a future order if you are disappointed in my products or service, or if extenuating circumstances surrounding your order dictate an adjustment. Most of all, please know that I am reasonable and am willing to listen if you have a complaint. It is my purpose to ensure that you are happy with Lil Stinker Design's products and customer service. Please send me an email with your concern prior to leaving feedback.
Finally, LIl Stinker Design does not warranty your phone against damage or breakage. You are responsible for the care of, insurance and replacements of your own electronic device.
Additional policies and FAQs
See the PHOTO DESCRIPTION of each style of case available under the main photo in the listing (use the magnifying glass to enlarge the image).
: : : : : GENERAL DESCRIPTION : : : : :
• Compatible with all major service carriers – ATT, Verizon or Sprint, T-Mobile
• An inexpensive and fun way to accessorize your phone, or a great gift idea for any occasion.
• Durable metal back – Using a unique transfer process, special printers and inks, the image is permanently infused into a metal plate that will not fade, peel off, rub off, or easily scratch, while also providing vibrant colors & distinct details. Images are printed and are not real (ie. no real wood or glitter are on cases).
• Easy access for headsets, charger cable, and mobile credit card charge device, etc.
• The white plastic and white tough iPhone cases have black rimmed camera holes to minimize flash distortion.
• Arrives tastefully gift wrapped inside of a padded envelope.
• Because the cases are different sizes the artwork design will fit a little differently on each one.
• Some designs don't work as well on Galaxy cases. Ask me if in doubt.
• Please keep in mind that the final product may vary slightly from that pictured due to monitor variations and because each case is handmade and made to order! I do try very hard to accurately represent my product through photographs and its description. I want you to love your special piece and come back for more!
• Pros: Created more for looks than protection. For the budget minded. Snap-on slim hard case. Light weight. Smooth and glossy & will slide in & out of skinny jeans. White cases stay white.
• Cons: It's plastic (fragile). More parts of phone are exposed. Minimal protection. Very little screen protection on front.
• Pros: Fit is very snug. Finish is smooth and cushiony. Comfortable. Offers better protection than the plastic. Has a "lip" to provide some screen "face down" protection.
• Cons: White rubber will absorb dirt over time. You can remove case from phone, and hand wash with detergent to improve appearance but it will not be pure white again once it's gotten dirty. Speed and color of staining varies by user. Replacements are not provided for stained cases.
• Pros: Two Part cases (Currently available for all phones carried other than the Galaxy S3). A black rubber liner surrounds your phone that serves as a bumper and provides a soft, impact absorbing protective layer to the inside of your cover. A hard plastic shell goes over the liner to provide the most protection of all phone styles offered. Inner liner and shell overlap the screen for better protection of front.
• Cons: The black rubber liner is used for both the white and black shell option, so the black rubber will show on the top and bottom of your white case. We cannot guarantee off-brand phone chargers being compatible with this case type.
• Semi-permanent; difficult to remove. Email me if you need instructions to put it on or take it off. If you need to remove your case daily for docking or other activities, this is probably not the case for you.
: : : : : FAQs : : : : :
1. MAY I RECEIVE AN ART PROOF PRIOR TO PURCHASE?
I encourage you to email me regarding your needs prior to purchase so that we may dialog regarding your needs, whether your idea is feasible and within my time availability. But I'm not able to provide digital proofs prior to purchase. You may purchase a design and I will gladly provide you with art proofs after purchase.
2. HOW MAY WE CORRESPOND?
All communication regarding orders and questions should be directed through the etsy conversation system (customization information, art proof approvals, address verification, etc). If I do not receive a response through Etsy I will attempt to reach you through the email address on file with Etsy from my business email address. No production will begin on your order until I receive art proof approval on custom designs.
Click the heart button at the top of the page to FAVORITE Lil Stinker Design so that you can find the shop again.
4. HAS MY ORDER BEEN RECEIVED?
You will receive an email from Etsy confirming your order. You will also receive an email from Lil Stinker Design with further information regarding your order, which may include a proof to review and approve on all custom orders.
5. WHEN WILL MY ORDER BE SHIPPED?
Shipping times vary due to production time, awaiting proof approvals, weekends/holidays, etc. Generally, orders are shipped on Tuesdays and Fridays, although there are occasions orders are shipped daily. You will receive an email through Etsy when the order has been processed for mailing, which will include the tracking information for domestic orders. Most orders ship within 3 days of purchase unless we are awaiting proof approval.
6. HOW MAY I LEAVE A REVIEW / FEEDBACK?
Lil Stinker Design is working hard to develop a positive feedback profile. Please remember to complete the transaction review on Etsy upon receipt of your purchase. I will be sincerely grateful. Please be in touch with me before leaving feedback if you are unhappy with any part of my service so that I may rectify any concerns you may have. Thank you!
Log into Your Account > Purchases & Review > Click on # of stars you would rate the transaction, then write your review in the pop-up window.
7. WHAT IS THE ORDER OF INITIALS IN A MONOGRAM?
A traditional monogram for a female includes initials in this order: FIRST initial, LAST initial, MIDDLE initial. Female example: Jane Marie Colton= jCm
A traditional monogram for a man includes initials in this order: FIRST initial, MIDDLE initial, LAST initial. Male example: Michael John Colton= MJC (All letters are the same size for the male monogram)
8. DESIGN MODIFICATIONS: Changes to COLOR, FONTS, MONOGRAMS, etc.
Yes. Colors, fonts and monograms can be changed at no extra charge. Please just make your selection from our color chart (which can be accessed under the main picture in the listing) and then indicate your changes in the "Notes to Seller" at Checkout. Please note that customization may require a slightly longer turnaround time than a print that is already designed.
A note about color - Please keep in mind that the color you see on your monitor may vary slightly from the print that you receive due to differences in monitor calibration and printing processes. If you have any color concerns, contact me prior to ordering.
9. CAN I PURCHASE A DESIGN WITH NO MONOGRAM OR PERSONALIZATION?
Yes. Just indicate in the Notes to Seller that you would like the design without personalization.
10. MAY I COMBINE A GRAPHIC FROM ONE DESIGN WITH THE BACKGROUND OF ANOTHER?
Yes. Please provide clear instructions in the Notes to Seller at Checkout as well as include the links to the designs you would like to merge.
11. DO YOU HAVE ANY CURRENT COUPONS OR DISCOUNTS?
Occasionally coupons are advertised in the SHOP ANNOUNCEMENTS and also provided to my Facebook followers. LIKE Lil Stinker Design on Facebook for exclusive shop coupons, contest giveaways, and to see new designs. Coupon codes must be applied at time of purchase. Requests for price adjustments after purchase will be denied. www.Facebook.com/LilStinkerDesign
12. CUSTOM ORDERS?
Yes. I welcome custom orders with pictures of your family, pets, a favorite vacation spot, your artwork, or even a logo. Sometimes I can also design custom artwork for you, too. Please send me an email request and I will dialogue with you regarding your request PRIOR TO PURCHASE. If I cannot assist you I'll let you know. Custom design requests will include an additional design fee but also depend upon time availability.
Proofs will not be provided until after purchase during peak sales seasons.
Custom orders generally include a minimal $3.00 design fee. There are two listings in the shop which may be purchased if you're interested in a custom design. Here is the link to one listing: https://www.etsy.com/listing/156175733 However, if the design you're requesting will involve a lot of time or effort, the request may be turned down or there may be an additional design fee.
Please note that a custom order may require a slightly longer turnaround time than a print that is already designed.
Artwork should be at least the size of the phone at 300 dpi. I can always crop a photo down for you as needed, but I cannot make it larger. :-) If possible, use the following specifications:
iPhone 4/4s: 690x1365 pixels (2.3 x 4.55 inches) at 300 dpi
iPhone 5/5S: 713x1481 pixels (2.4 x 5 inches) at 300 dpi
iPhone 4 Tough: 750x1388 pixels (2.5 x 4.63 inches) at 300 dpi
iPhone 5 Tough: 734x1481 pixels (2.45 x 4.937 inches) at 300 dpi
Samsung Galaxy S3: 656x1481 pixels (2.2 x 4.937 inches) at 300dpi
Contact shop owner for other sizes.
If the photo you send to us was taken on your camera, please send the highest possible resolution option available.
NOTE: I cannot use photography or artwork that is copyrighted unless you can provide written approval from the photographer/artist. To be safe, either use your own artwork, your own photography, or use an image which you can show that you have the rights to use (ie. written permission from the artist or photographer)
HOW TO PLACE A CUSTOM ORDER
1) Please contact me through Etsy to discuss your request, telling me what you're wanting to achieve.
2) Include the image or description of want you on the product in the email.
3) If design work is necessary, we can discuss any extra design fees.
4) Include a brief summary of the custom order in the Notes to Seller at Checkout. I will prepare the artwork and set up a proof for your review after purchase.
5) Once you approve the artwork the design will be made-to-order. Allow up to 7 days for production (although usually it can be created much quicker).
*If you do not hear from us within 2 business days please check your spam filter.
►Custom orders, whether color changes, personalization, or new designs, cannot be returned, cancelled or refunded.
Creation of a custom order does not transfer copyright. Unauthorized reproduction of my artwork is strictly prohibited. Artwork copyright © 2012-2014 Lil Stinker Design. All Rights Reserved. Thank you.
13. USE OF CUSTOM ORDERS
Lil Stinker Design reserves the right to photograph, post or sell again any design that originates as a custom order. All of my designs are original, all rights are reserved, and creation of a custom order does not transfer copyright. Thank you. Photographs of your finished product may be used as examples for future sales. If you do not want your item to be photographed for future promotions, please advise when you place your order.
14. MAY I INCLUDE A GIFT MESSAGE?
If you are purchasing an item as a gift, please add the GIFT CARD add-on/upgrade to your cart at checkout along with your order prior to Checkout. In the Notes to Seller area, include who the message is to, your message and who the gift is from. I will also include a gift receipt with the order instead of an invoice.
►GIFT UPGRADES – Contact Seller
GIFT CARD only – Contact Seller
GIFT CARD AND GIFT BOX (Available only for Wallet Message Cards and Christmas Ornaments) – Contact Seller
: : : : : WHOLESALE ORDERS & FUNDRAISERS : : : : :
I welcome your wholesale & fundraising inquiries. Please contact me for more information. In general, Lil Stinker Design offers discounts on large orders which includes 10 or more of the same item or a larger quantity of multiple items. Let me know what your packaging needs are.
: : : : : COPYRIGHTS & TERMS : : : : :
►All of my designs are original, unique designs. With an eye for detail, I create designs using collage, typography, illustration and photography. All rights are reserved. Purchase does not transfer copyright. The listings in this shop contain material which is owned by or licensed to Lil Stinker Design. This material includes, but is not limited to, the design, the artwork, images, photographs and text which may not be copied, reproduced, distributed or displayed without Lil Stinker Design's written permission. Artwork copyright © Lil Stinker Design 2012-2014, all rights reserved. Thank you.
I work diligently to ensure that any illustration, photography, or fonts used are either purchased copies or are available in the public domain. As often as possible, I attribute within the text of each listing the name of the person to whom credit is due for the use of their illustration or photography. If I have inadvertently not given correct credit please convo me so that I may correct the error. Thank you!
You should not find my artwork in other people's shops. :-) Any exact designs found elsewhere should be reported to LilStinkerDesign who will report them to Etsy and legal action will be taken.
►PRINTABLES - You agree not to share or use download images, in whole or in part, for digital sales and give aways or as part of a craft project or to sell on your own creations. You also agree to refrain from mass production, transmitting, distributing, copying, or otherwise forwarding any of LilStinkerDesign designs or digital images either alone or in a bundle with other works. You agree that any kind of for-profit use of my printables is prohibited. Please do not purchase any of my digital images if you do not agree to these terms. I appreciate your understanding and compliance with these terms, and thereby being respectful of my creations and following my posted policies.
ALL PHOTOS SHOWN ARE PROPERTY OF LIL STINKER DESIGN AND MAY NOT BE REPRODUCED WITHOUT PERMISSION.
: : : : : BLOGS & PINTEREST : : : : :
I am always flattered when customers would like to share my products with others. Kindly remember to “pin” appropriately and give credit to the artists! If you share any of my designs in a blog or on Pinterest, please attribute to www.LilStinkerDesign.Etsy.com, retain the logo when applicable, and let me know so that I may take a peek and compliment you.
: : : : : FOLLOW LIL STINKER DESIGN : : : : :
• Add us to your FAVORITES (left column under Actions) as we are always adding new items! www.LilStinkerDesign.Etsy.com.
• FOLLOW us - click on the "follow" button under my photo in my Profile page.
• LIKE us on Facebook for coupons, giveaways and new product designs - click the Facebook icon on the top right of this page or go to www.Facebook.com/LilStinkerDesign.com.
• Follow Lil Stinker Design on Pinterest at www.Pinterest.com/LilStinkRDesign
: : : : : MISC : : : : :
All items are made in a SMOKE FREE and PET FREE environment.
I am also on Etsy under the username "imaskunk" although I have never sold anything under that shop name.
: : : : : THANK YOU : : : : :
Please feel free to convo me if you have any questions. I’ll be happy to help!
Thanks so much for visiting LilStinkerDesign! Have a wonderful day! And please come again!
To view my SHOP: http://www.LilStinkerDesign.etsy.com
To read ABOUT me: http://www.etsy.com/shop/LilStinkerDesign/about
To read my PROFILE: http://www.etsy.com/people/LilStinkerDesign
To contact me through Etsy click on "Contact the shop owner" under the photo in Lil Stinker Design's shop.
Email..... cheri [at] LilStinkerDesign.com
Website ..... www.LilStinkerDesign.com
Pinterest ..... www.Pinterest.com/LilStinkRDesign
Facebook ..... www.Facebook.com/LilStinkerDesign