LilahV's Shop Policies
I accept Paypal, credit card, debit card or Etsy gift card.
∆∆∆ Coupon codes ∆∆∆
Only one coupon per order. Coupons cannot be combined with any other promotion. Custom design jewelry not eligible.
I will not be able to ship items until after payment is received.
∆∆∆ SHIPPING IN US ∆∆∆
Items are shipped USPS First Class mail calculated from 84020 which generally takes 3 - 10 business days.
RETRO collection is shipped PRIORITY mail calculated from 84020 which generally takes 2 business days.
∆∆∆ SHIPPING OUTSIDE US ∆∆∆
International orders are shipped USPS FIRST CLASS mail. Once shipped packages, if we're lucky, will arrive in 2-3 weeks. If we're unlucky, they will arrive in 4-6 weeks, so please order with ample time for pessimism.
Please note that all taxes, duties and customs fees associated with international shipping are the responsibility of the buyer. Insurance is an extra fee. Please consider purchasing insurance as if we cannot be responsible if you item does not arrive.
International lost parcels need to notify LilahV within 70 days of purchase receipt. You will then need to complete an affidavit and we will continue from there.
∆∆∆ GREEN SHIPPING ∆∆∆
In an effort to save trees, I do not include an invoice receipt with your order. Should you like to receive a paper invoice, please include that in message to seller at checkout.
Should you need it sooner or by a specific date, please let me know and I will move up your order to the front of the line.
Refunds and Exchanges
∆∆∆ EXCHANGES AND REFUNDS ∆∆∆
Refunds and exchanges are possible within 14 days of receipt of item, providing item has not been worn, used, altered, or damaged. Item must be returned in its original packaging. Buyer is responsible for return shipping of the item.
∆∆∆ EXCHANGES ∆∆∆
Exchanges are possible within 14 days of receipt of item, providing item has not been worn, used, altered, or damaged. There will be a charge for shipping and handling for all exchanges: $6.00 domestic and $16.00 international. Additional amounts may apply, depending on items exchanged for.
∆∆∆ REFUNDS ∆∆∆
If you are not satisfied with your order and wish to return it we will give you full credit minus shipping and a $6.00 handling charge, provided these guidelines are followed:
1) Merchandise is returned within 14 days of receipt.
2) Item has not been worn, used, altered, or damaged.
3) Items are securely packaged in its original card and cello envelope
We reserve the right to refuse the return of any merchandise that does not meet the above return requirements according to our sole discretion.
Please note we cannot not assume responsibility for reimbursement or compensation in the event return packages are lost, stolen, or mishandled.
Sorry, no refunds on sale or custom items.
Additional Policies and FAQs
All pieces are lovingly handcrafted my me.
I try to describe all the items through both photography and description as accurately as possible. Please be aware the Moderne beads on the YOU ARE RETRO line are vintage. Each one was handmade, hand painted slightly different then buried in a factory for over 20 years. Part of their beauty is due to their imperfections.
LilahV is a non-smoking household. All measurements are approximate.
20% of proceeds from LilahV is donated to the Humane Society.
20% of proceeds from YOU ARE RETRO line is donated to the Leukemia & Lymphoma Society dedicated in fighting blood cancers. This charity is close to my heart as my mother continues her battle with ALS.
Last Updated December 21, 2015