If for any reason you are dissatisfied with your item, we accept returns WITHIN 30 DAYS OF PACKAGE RECEIPT and will give a full refund of the purchase price once we receive our items back in the condition we shipped them in. We cannot however refund shipping fees. The return shipping is also buyer responsibility.

We reserve the right to deny a refund if we do not receive our items back in the mail or receive them in poor condition (stains, rips, tears, signs of wear).

The 30 day return cut off is determined at date of return postage. We do however make exceptions for return shipping delays. Please provide us with the tracking number for your return promptly.

All return packages are to be tracked and insured to prevent loss of the product. Please repackage your return as safely as possible to insure the item is not damaged. We are not responsible for items lost by postal services or damages in the mail. Our items are the only ones of their kind and cannot be replenished or replaced.

Thank you for your understanding.

Our preferred method of payment is Paypal.

We ship via USPS using their Standard Flat Rate or First Class Mail shipping methods. We accept both domestic and international orders (international orders incur a higher shipping fee and are shipped via First Class Mail only).

We ship our garments in boxes, the garments inside plastic covered in tissue paper.

Small accessories are shipped in bubble mailers and wrapped in tissue paper.

All our items are shipped with tracking, which is reflected in our shipping rates. We will send your tracking number to you once it's available.

We do our best to insure that your item is safe in transit. Expect some wrinkling once you receive your garments in the mail. We advise having your garments steamed thoroughly, either on your own with a home steamer or by a professional. We steam our garments prior to shipping.

Please allow 3-5 business days for shipment preparation.

We cannot provide refunds for items lost or damaged by postal services. Our items are the only ones of their kind and cannot be replenished or replaced. Thank you for your understanding.

Please notify us if you would like to modify your shipping method (Such as Two-Day or Express Shipping, or using a different carrier, however we will have to charge extra for the shipping upgrade or rate change)

We will do our absolute best to accommodate your shipping needs. Feel free to contact us.

FAQ, Policies, and Info:

Please read in full before making your purchase. Contact us if there is anything we missed in our policy.

We are a brand that specializes in one-of-a-kind and made to order items. Each garment however has sizing variation due to style and cut. Please refer to our measurements on each garment listing.

Our Accessories are all one-of-a-kind with some exceptions. With material availability we may offer duplicates or with some variation.


FAQ

Q: Will you offer additional quantities of each item?
A: Yes, however on a very limited basis and this will not be available at all times. Please inquire with us!

Q: Will you provide additional sizes?
A: In the future we plan to expand to Sizes 2T-8, on a made to order basis in our Children's Collection and expanded sizes in our Women's Collection, though most of our Women's clothing will have elastic shirring for ease of fit and wear. We are in the process of expanding and it will take us time to accommodate.

Q: If I would like to purchase an item that is sold out, could I request a remake?
A: Remakes can be done on a made to order basis. Many of the fabrics used however are no longer available or we can't guarantee their availability. If we were to remake anything, it wouldn't be exactly like the original. Please convo us for more info.

Q: Do you accept custom orders?
A: Yes we do on a case by case basis, but in soon we still have a clear idea of items that will be open for custom orders. Custom orders will not always be available for all items.

Please read each of our item descriptions in full before buying!


How We Measure Our Garments:

- We measure our garments IN INCHES with a measuring tape on a flat surface.
- We measure across the chest at the underarm, seam to seam.
- We measure at the waist of the garment, seam to seam.
- We measure the Chest and Waist front and back and add the measurements together to give you the full circumference measurement.
- We specify where our waist measurement is located:
Our HIGH WAIST measure is approx. 2" above the natural waistline.
Our NATURAL WAIST is measured at the standard approximate location of an average natural waist (at their belly button).

Where we measure from is specified in each garment description.
We do our best to guarantee the most accurate fit possible. Many of our garments allow for modification of fit and ease of wear with waist ties or elastics. Please read our garment descriptions for more information.


How to Measure:

Bust/Chest - Measure the widest area of the chest under the arms which should fall just below the armpit, all around front to back.

Natural Waist: Measure by lining up the top of the measuring tape at the top of the belly button and bring it all around the body front to back.

High Waist - Located about 2" up from the Natural Waist, measure all around front to back. The high waist should be wider than the natural waist by approx. an inch and change.

Shoulder Width: Measure across the back shoulders at the widest part from shoulder blade to shoulder blade closest to the arm.

Everyone's different. Please refer to additional measurement instructions which are provided in various places online or have you or your child professionally measured. Please measure multiple times for the most accurate results.


Washing and Care:

Please follow the washing and care instructions we provide for each garment in all our garment descriptions.
We advise Dry Cleaning for most of our garments that are fancier and more intricate.
Take care to be delicate in all your cleaning methods. Avoid ironing your garment, it's more preferable to use a hand steamer to press our garments.
Feel free to seek out additional care instructions we may not provide. Do inform us of your care methods if they differ from what we provide.

Anything we missed? We urge you to contact us and we will update our policies promptly.

Feel free to convo or email us: lilith.et.adalia [!at] gmail.com