LiliyaSoapworks

unique handmade soap

Two Hills, Canada · 0 Sales

LiliyaSoapworks

unique handmade soap

Two Hills, Canada 0 Sales On Etsy since 2009

LiliyaSoapworks is taking a short break

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Heather Kupchenko

Contact shop owner

Heather Kupchenko

Shop policies

Last updated on March 27, 2013
Hi! I'm happy you're here! If you see something you like, hey, I'm happy about that too! I work hard to create premium handmade soaps that are fun, unique and skin-loving!

If you have any questions, please email me (through Etsy). I want to keep the communication lines open to provide great customer service. Please email me those questions before you purchase or provide feedback. Thanks!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We accept payment via PayPal. Once payment has been confirmed, your order will be processed for shipping.

>> Need your order changed / cancelled? It can only be changed if it has not shipped yet.

>> Custom Orders require 50% non-refundable deposit before I proceed with the order. Balance is due in full before I ship the final product.
Shipping
Shipping is from Two Hills, Alberta through Canada Post. I use the most economical shipping option that provides parcel tracking.

>> Once the parcel is identified as 'delivered', I cannot be responsible for LOST/STOLEN items. No refund can be issued or reshipment sent.

>> Customs charges, duties, etc are the responsibility of the buyer.

Each soap is wrapped in brown paper with its white label. I wrap all soaps together in bubble wrap and send them in an envelope. Larger orders are boxed. (I may use recycled boxes in good condition.)
Refunds and Exchanges
If you are not completely satisfied with your delivery, please email me through Etsy before leaving Feedback.

Refunds will only be granted on products that are proven to be damaged or destroyed during shipping.

>>Please email me via Etsy, with detailed close-up PHOTOs of the damaged item/s or box within 5 days of receipt.

>>Then send me the Unused product/products back. When I recieve the package, I will either (you choose)...

- refund the cost of the product and shipping (both ways)

OR

- reship the product. I will require signature at delivery for the second shipment.
Additional policies and FAQs
Liliya Soapworks products are not intended for consuption and are for external use only. If you are unsure if you are sensitive to a particular ingredient, please do a patch test first. If irritation occurs, discontinue use and consult a physician.

The ingredient 'aroma' may include fragrance oils, and/or essential oils. Some essential oils are not declared because they are a 'trade secret'. If you have any sensitivities to fragrance, consider choosing products where all essential oils are declared, or no fragrance is used.


Liliya Soapworks products may contain oils/herbs that may cause overstimulation in Pregnant women. You may want to consult with your doctor, if breastfeeding.

Liliya Soapworks does not claim to treat, cure, or diagnose any condition or replace the qualified care of a Physician. My products are not approved by any government agency. Products are not intended for consuption and are for external use only.


My products are created in a smoke-free, pet-free home.


I welcome any wholesale consideration. Please feel free to email me via Etsy.