LilyandVal's Shop Policies
Welcome to my chalkboard shop! Lily & Val offers hand lettered chalk art by Valerie McKeehan.
♥ Chalkboard Prints, Notecards & Paper Goods:
All of my prints, notecards and paper goods are hand lettered on a chalkboard surface. I then take a photograph of the artwork to produce the products. The designs keep their rustic charm since they not digitally produced. This method truly provides a realistic chalkboard appearance - minus the dust.
Learn more about my process here: http://vimeo.com/77309273
♥ Wholesale available! Please convo me for details or email me at val [@] lilyandval.com
Visit my website & blog: http://www.lilyandval.com/
Instagram: #lilyandval / @valeriemckeehan
Payment is due in full prior to shipping. Pay Pal, Credit Cards or Etsy Gift Cards are accepted.
Your purchase will be sent to the address listed on Etsy. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped.
If listed shipping address is incorrect and the package is returned to me, I will contact you for an alternate address. Please be aware that you will be charged an additional fee for shipping the package twice.
* All shipping charges are per address. If you are shipping to multiple addresses, each order must be placed separately.
* Chalkboard Prints are delivered via USPS Priority and will arrive in a cardboard mailing tube or sturdy flat mailer depending on the size of the print.
* Chalkboard Note Cards are delivered via USPS priority or First Class mail depending on the quantity ordered.
* Shipping times vary, but are approximately 3-4 days for USPS Priority Mail in the US and 6-10 days for International USPS Priority (pending customs). For International orders shipped via First Class Mail shipping times can be up to 3 weeks.
CUSTOM FEES AND DUTIES
Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries
In order to offer affordable international shipping prices, most international orders are shipped via First Class Mail International. Please keep in mind orders can take up to 3 weeks to arrive.
***ESTIMATED SHIP DATES***
Please reference individual listings for current production lead times
Refunds and Exchanges
All sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or a replacement sent. Shipping will not be charged for exchanged items as a result of damage, defective product or wrong item shipped.
There are no refunds on Digital Images as the high resolution files are delivered instantly at the time of purchase.
If at any time there is a problem or you are unsatisfied with your purchase, I will work with you to resolve the issue. Please contact me PRIOR to leaving feedback as I would love the opportunity to fix any problems that might exist. I strive to make every customer happy and your satisfaction is extremely important to me. Thank you!
Additional Policies and FAQs
Frequently Asked Questions:
Custom Chalk Art Requests
♥ If I send you my favorite quote, lyric, etc. can you draw it for me?
I’m sorry, but due to the demands of licensing, designing and growing the Lily & Val product line I am unable to accept any custom requests. I certainly wish there were more hours in a day!
♥ Can you draw my logo, blog masthead?
Unfortunately, I am currently not accepting this type of work. There are many other artists that specialize in hand lettered branding and logo development that would be better suited to fill these needs.
♥ Are your items customizable? Can I change the colors, add a name, or take out a certain word?
I wish I could accommodate your personalization requests, however, Lily & Val products are only available as pictured. I do hope you still find a design that resonates with you!
♥ Can you draw on a chalkboard that I supply?
At this time I am not providing chalk originals or hand painted chalkboards. I made a decision to focus my business on growing my product line and licensing. Very sorry!
♥ Can you create a wedding seating chart or custom wedding chalkboard signs?
Unfortunately, I no longer create custom, hand painted chalkboards. I’m very excited to say, however, that I now have a line of real, usable chalkboard signs for weddings that are available here: http://shop.lilyandval.com/collections/chalkboard-signs
♥ Do you offer framing? What are your framing/displaying tips?
The frames pictured in the listings are for example only and are not included with the print. I do not offer a framing option at this time. I do, however, recommend a light or white colored frame. This makes the chalk art really pop. ☺
Lily & Val prints will bring the rustic charm of chalkboard art to your space - minus the dust! To provide the most realistic chalkboard appearance, prints can be framed without the glass. Simply place the glass BEHIND the print. This option is only recommended if the print is displayed in an undisturbed area free of moisture.
If you are framing the print in an un-matted frame, the edges may need to be slightly trimmed.
♥ How is the chalk sealed? Is it going to smudge in transit?
The best part about Lily & Val products is that they provide the realistic look of chalk art without the dust!! They will not smudge because you are not receiving real chalk. All of my products are printed to create an authentic look without the fear of smudging or ruining. Watch this short video to learn more about my process: http://vimeo.com/77309273
♥ I really like this design, but I want to print it myself. Could you sell me the digital download?
The only designs available as digital downloads will be listed under the “digital downloads” section in the shop. I’m sorry, but other images are not available digitally. If you are looking for some fun digital downloads I recommend WorldLabel.com. I have designed a few sets for them and they are FREE!
♥ How are your products manufactured?
I work closely with extremely talented printers and manufacturers that make my designs come to life on prints, cards, placemats, stickers, chalkboards, etc. Everything is proudly made in the USA. I have a big heart for supporting small businesses like my own.
♥ What type of chalk do you use?
I use Crayola Anti-Dust Chalk. It has a nice weight and beautiful vibrancy.
♥ What type of chalkboards do you use?
I have a large, commercial grade, classroom chalkboard in my studio that I use for more intricate designs. I also use smaller boards (sized around 16×20) that are hand-made out of panel board (available at Home Depot or Lowes) and Rustoleum Chalkboard Spray paint. This provides a nice, smooth chalkboard writing surface.
♥ Do you use chalk markers?
Nope. Everything pictured in my shop has been drawn with the real, dusty thing. The dustiness is what adds so much character to the pieces.
♥ Any advice for someone that wants to get started in chalk lettering?
Practice, practice, practice! One of the best things about working with chalk is that it erases! This is so nice for practicing letterforms and illustrations. Do not be afraid to make mistakes, erase, and try again! I do not have any formal drawing or illustrating training. Everything I’ve created is a result of a lot of hard work and many, many hours spent drawing.
Also, sharpen your chalk! Yes, you can do this. ☺ I use a large pencil sharpener, but an eyeliner sharpener works well, too. The larger opening is perfect for the size of a piece of chalk. Sharpening your chalk allows you to create designs with much more precision and detail.
♥ Are your designs available for licensing?
Yes! I am represented by Jewel Branding & Licensing. Please direct licensing inquiries to Ilana Wilensky at ilana [!at] jewelbranding.com For licensing inquiries in Europe please contact Adam Meiklejohn of MGL Licensing at am [!at] mgl-uk.com. Thank you for considering my artwork!
©2012-2014 Valerie McKeehan and Lily & Val. All Rights Reserved. All content including photography and original content is owned by Lily & Val and shall not be copied, reproduced, downloaded or distributed without expressed permission of Lily & Val.
Last Updated August 23, 2014