Yes, I have a refund policy! And yes, it's simple.

For Cross Stitch Kits & Other Physical Items:
If for some reason you are not satisfied with your product you can return it within 5 days of receiving. Please contact me to request a refund. After receiving your return I will send you a full refund (not including original shipping costs) if all items are in new condition.

For Instant Download Patterns:
Due to the nature of digital items, I cannot issue a refund for an instant download. If you encounter a problem in one of my patterns, please contact me.

LindyStitches accepts Paypal or Etsy's instant checkout.

Instant downloads can be accessed as quickly as your payment clears.

I love getting my Etsy purchases as soon as possible, so I work quickly to do the same for my customers. Your package will mail within two business days. I ship all my orders with USPS. Small orders are mailed as a first class letter and are not trackable. Orders over $12 are usually shipped First-Class Mail® Parcel (2-5 days) with tracking so you can monitor your delicious delivery.
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SHIPPING UPGRADE:
I do offer rush processing with priority mail. Please check out my shipping upgrade listing in my shop called 'Rush my order!' or contact me for more information.

INSURANCE:
My packages are not shipped with insurance, but it can be provided for an additional fee.

ADDRESS CHANGE:
If you accidentally entered the wrong address when filling out your transaction don’t panic, it happens to the best of us. Please contact me ASAP to correct the address.

If for some reason I have already shipped your package you will be responsible for contacting USPS and if the package gets sent back to me you will need to pay for return shipping.

TRACKING:
If your order was shipped with tracking, your order update will contain the valid tracking link.

OTHER NOTES ABOUT SHIPPING:
Once I drop your package off at the Post Office it's delivery speed is out of Lindy Stitches' control.

I'm happy to help you locate your tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from Lindy Stitches.

INTERNATIONAL SHIPPING:

I do provide international shipping services. Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.

Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA. This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information. Lindy Stitches cannot do this for you.

All of my products are created in a non-smoking environment.

© 2018 Stephanie Webb I Lindy Stitches
Lindy Stitches Cross Stitch Patterns are for personal use only. It is illegal to copy or share. All PDF patterns are copyright protected and may not be redistributed, reproduced, or shared in any manner. Thank you for respecting my rights as a creator.