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LingGlass' Shop Policies

Welcome

Making beautiful jewelries is my full-time job. I've been working with stained glass for more than 10 years now. It has always been a passion of mine.

Stained glass is my forte, but I do like to experience with other materials too.

I'm very glad that my soldering skills has taken off and I'm quite happy with my soldering skills. I use lead free solder for all my products.

Payment

Payment has to be made within 2 days of purchase. I accept only Paypal, but for local(Singapore) buyers, I do have the option of doing bank transfer.

I'm based in Singapore, so there is no additional taxes to pay.

Shipping

I shipped via registered mail, meaning you have to sign for the item when it's there. Registered mails are also trackable. It provides a security that order will reach buyers. I normally ship within 2 working days.

I give an estimate date of arrival for each country when I've shipped your order.

Although registered mail is preferred, you can request for normal mail. I'll refund $1.40 after you have made payment. Remember to leave me a message if you would like normal mail. However, I will not be responsible for any loss mail in this case.

Refunds and Exchanges

If you receive a broken item, please take a picture of it and send it to me. Depending on the severity of the damage, I'd then provide different options.

Please let me know ASAP if there's anything wrong with my product.

Additional Policies and FAQs

Custom orders are welcome. Please do note that I'll not be able to custom design, but I can do my designs in a different color.

Last Updated February 4, 2011