Please read the item descriptions carefully, if you have any questions I'm here to help you make your decision and am always happy to have a hat related chat.

As the items are made to order refunds are only possible if I have accidentally sent you the wrong item.

If you are unhappy with your received item, Please get in touch, I will do my very best to fix the problem - your happiness with the item and the buying experience is important to me.

Items will have a certificate of posting and will be packaged with the upmost care in suitable packaging, therefore if an item is lost in the post or becomes damaged I am sorry but I will not be able to make a refund. This should be taken up with Royal Mail.

I accept payments via PayPal.

As my items are made to order, I will only begin making your item after receiving the payment.

I would expect payments to be made within 3 days, if you think it will be longer please get in touch to let me know.

If I havent received payment or a message I reserve the right to cancel the sale.

Items are carefully hand packed and shipped once they are ready. Delivery time will be 3-4 weeks from the date of payment clearance. If you need the item sooner please contact me and I can let you know the earliest I can make it for you.

I will ship the items using regular mail, with a certificate of posting. If you prefer another delivery method, please get in touch and I will let you know the additional cost.

Costs quoted are for delivery to a UK address, if you would like delivery to an international address please let me know and I will research the costs.

I gladly accept custom orders - contact me, we can discuss ideas, fabrics, styles, everything! Working on bespoke pieces is extremely exciting and I'd be happy to discuss the possibilities with you.

I will let you know when I have received your payment, when to expect delivery and when it's winging its way to you.

It would be lovely for me to know when you have received it and any feed back you have would be most welcome.