LittleBearsMom's Shop Policies
Welcome to my Etsy shop! Please come in, take a look around, and make yourself comfortable. I love bright sparkly things and I hope that you do too! Please feel free to contact me if you have any questions, otherwise, enjoy :)
*Je suis bilingue (anglais-français).
Are you new to Etsy? Here's a helpful tutorial that explains the check out process: http://help.etsy.com/app/answers/detail/a_id/245/related/1/session/L2F2LzEvc2lkL2FrRFNXUWFr
You can pay from your bank account or with a credit card via Paypal, and you can also use your credit card through Paypal without setting up an account: http://www.etsy.com/help/article/361 .
I also accept credit cards through Etsy's Direct Checkout service.
Orders will not be processed until payment has been received. Unpaid orders will be canceled and relisted after 3 days time. If you decide to pay with an echeck through Paypal, please be advised that it can take 3-5 business days for this method to clear. I won't cancel an echeck order while waiting for payment to clear, but I also cannot ship it out until I have been given the go ahead from Paypal to do so.
The "other" payment option is sometimes enabled for traders and local sales. Please do not select it if we have not already discussed it.
I ship Mon. through Fri., and will put your package in the mail as soon as possible once your payment clears Paypal. Please be advised that I am located in Canada, so any shipments from this shop may incur duties and taxes. I am, unfortunately, not able to apply these charges at this end, or predict what they might be. I am required by law to fill out a customs form for any packages travelling outside of Canada. Please be advised that even if your purchase is a gift to someone else, the item price will be visible on the outside of the package in order to comply with this law.
UK residents: you are required by your government to pay VAT charges on packages originating outside of the EU. These are your responsibility to pay, I cannot pay on your behalf. Please click this link to find out more: http://www.royalmail.com/personal/help-and-support/Ive-received-a-card-asking-for-a-payment There is an extremely low threshold.
Shipments will be sent to your Etsy account address. Please ensure that it is accurate. Unfortunately if your item is returned to me because the address provided is incorrect, I will have to charge shipping a second time in order to resend it. If you want your item shipped elsewhere, please either convo me, or include a note in the "notes to seller." I'm more than happy to ship to other addresses.
Smaller items ship via Canada Post Light Packet, larger ones via Canada Post Small Packet. Neither of these methods comes with tracking. Both of these methods take approximately 2 weeks to destinations outside of Canada. Occasionally shipping will take longer if customs delays your package and I unfortunately have no control over that.
If you want to purchase insurance or to chose a faster method or one that includes tracking, please convo me before placing your order so I can tell you what the additional shipping charges will be. Please be advised that I will need to know where you live in order to get you an accurate quote for a faster shipping method.
I do not make money off of shipping fees. If ever you are overcharged by $1 or more for shipping, I will refund the amount through Paypal. Unfortunately Canada has high shipping rates compared to the US.
Occasionally, I travel to the United States on vacation and when I am there I ship everything USPS First Class mail with delivery confirmation. If you want to upgrade your shipping or use another carrier, please convo me prior to purchase.
Refunds and Exchanges
I want you to be happy with your purchase. If you are not completely satisfied with your item, please convo me within 7 days of receiving it with your reasons to arrange a return. I will refund your purchase price, minus shipping, once I receive it back. Also, returns are to be sent with insurance and tracking.
If your item is automatically returned to me by the postal system, in the absence of any contact by you, I will cancel the sale and issue a refund, minus shipping fees.
Additional Policies and FAQs
I love to do custom orders but please be advised that they may take some time due to my being located in Canada, and having to order many of my supplies from elsewhere.
My larger items arrive in a brown kraft jewelry box securely wrapped in tissue or bubble wrap and tied with grosgrain ribbon. Not only does this ensure that your delicate jewelry will arrive in good condition, but it is also perfect for gift-giving - whether to yourself, or someone else :) My smaller/lighter items (such as earrings) will be packaged in a smaller kraft box tucked inside a pretty organza gift bag. All items are crafted in and shipped from my smoke-free home. Photographs of some of my packaged, finished orders are here: http://www.facebook.com/littlebearsmom?v=photos#!/album.php?aid=42310&id=198377144949 on my Facebook fan page.
Please convo me about sizing if you have a question. Charm-style bracelets are meant to be slightly loose, while wire-wrapped bracelets are meant to be more fitted. Overall, the bracelet length quoted in item descriptions is the fastened length, not the actual length of the entire piece which would be longer. So, an 8" bracelet is sized to fit a wrist of 8" or less. It is helpful for me know know your actual wrist measurement if I am going to be doing any size adjustments.
If you have requested shortening or lengthening of a bracelet, please be advised that this might take an additional day or two. I can shorten most bracelets. Lengthening is more difficult, and I ask that you convo me first, rather than simply asking in your "notes to seller". I will do any alterations after receipt of payment.
I also have a buyer's account on Etsy under the username gretricht.
***Photographic props are not for sale :) ***
Last Updated February 13, 2015