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• PROCESSING TIME •
Current processing time is 7-9 business days (MON - FRI, excludes weekends). All hair accessories are handmade when ordered and processed in the order received. Remember to add additional 2-5 days for shipping USPS first class for US orders.
• SIZING •
If you purchased a headband please make sure to note or convo me what size is needed. These are your choices: Newborn, 1-3 months, 3-6 months, 6-12 months, and 12m-teen.
If no size is given I will send out a 15" headband.
• FEEDBACK AND CUSTOMER •
I would love to hear your feedback! I'm very happy to have 100% positive feedback thanks to great customers!
Accepted payment methods
Returns and exchanges
- No returns, measurements are provided to ensure that you order the correct size.
- I am not responsible for items that are damaged by USPS. Insurance is not included in the shipping cost. Insurance is available to purchase on your packages but you need to contact me before ordering!
- For US orders if your package doesn't show that it was delivered in 30 days I will then issue a refund or resend your package. Items aren't considered lost through USPS until the 30th day.
- If delivery confirmation number shows the item has been delivered it will not be refunded or resent.
- International orders please remember that it can take 2-6 weeks to receive your package. Packages are sent First Class with USPS.
- I am NOT responsible for customs charges, taxes, or duties.
Any order not paid in 48 hours will be canceled.
- Packages are mailed USPS first class mail in the US. First class mail generally takes 2-5 days but can take longer. Your package will have a tracking number.
- If USPS confirms delivery to your address I am NO longer responsible for your package. You will need to contact USPS.
-You will be sent a email when your package is shipped that will contain your tracking number.
-Make sure the shipping address is correct when checking out. I will ship packages to a different address but you need to let me know beforehand.
-You can add insurance to your order but please let me know before placing the order so I can add the correct shipping cost. If you would like to upgrade your shipping to Priority please let me know ahead of time so I can change the listing to add the appropriate cost.
- Packages are mailed through USPS international first class mail. I am not responsible for lost orders.
- Please remember that it can take 2 weeks-6 weeks on average possibly longer.
- Insurance can be added at a extra cost. Only packages that have been upgraded to have tracking will be able to be replaced or refunded in case of lost mail. I am NOT responsible for customs charges or taxes in another country.