LittleGemsJewells

UK legislation applies to this shop and transactions.

PROCESSING AND DISPATCH POLICY
Depending on what the item is all orders will be ready for dispatch either between 1-3 days or 3- 5 days ( depending on the size of your order ) please see individual listings for processing times. If your order is time sensitive and you have a deadline to meet please make me aware before placing an order and I will let you know if it is feasible or not.

DELIVERY POLICY
Domestic UK Royal mail
1st class - 1-3 days delivery aim, 2nd class - 3-5 days delivery aim. However please be aware that delays are to be expected around but not limited to public holidays, severe weather, disruptions to service's and strikes.

EU Countries International tracked
3-5 working days to get to your country from here in the UK and then between 3-21 working days to be processed and delivered ( on average my international customers to EU countries get their orders 6-14 working days from day of shipping ) However it could take up to 26 working days for delivery.

USA, Canada and Australia International tracked
5-7 working days to get to your country from here in the UK and then between 3-21 working days to be processed and delivered ( on average my international customers to the above countries get their orders 8-18 working days from day of shipping ) However it could take up to 28 working days for delivery.

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees. There is a free online duty calculator on my FAQ section if you are unsure and would like to check.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses
- 8 weeks from order date for delivery to addresses outside UK

Please make sure that your delivery address is correct when placing the order. Because of seller protection rules we will only ship to the address on the order. If a different address is requested after order, I will unfortunately have to cancel the order and start again.

As a seller it is my responsibility to get your goods to you in the condition in which you purchased it in and as described and it is your responsibility as a buyer to provide the correct shipping address at checkout and take receipt of your goods. If goods are returned after a failed delivery attempt it will be treated as an unauthorized return and a refund will be applied for the item cost not the original shipping and if you would like the item re shipped there will be additional shipping costs to send your item again.

RETURN POLICY
I accept returns on all my items so if you receive an item that you are not entirely satisfied with there is no problem in returning it for a full refund. All items returned must be returned in their new and original condition and the buyer is responsible for safely repackaging the items and also the return costs, please keep your certificate of postage / postal receipt until I receive the goods and you are refunded. Upon receipt and inspection of goods a full refund will be given inc original postage.If you would like to return your order please contact me within 14 days of receiving it and I will send you return instructions.

The following items can't be returned or exchanged
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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders.

RIGHT TO CANCEL
To cancel your order, notify me within 14 days of receiving it.
You must inform me of your decision to withdraw from this contract in writing, either via post, email or Etsy message. It’s preferable to use Etsy Conversations so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided below but it is not essential.
Return your item/s within 30 days of receiving it.
The customer may cancel for any reason from order until the end of 14 calendar days after the day of delivery to customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. I would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. new and original condition in clean packaging..

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

RIGHT TO WITHDRAW FORM
UK law now requires that we provide, before order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not obligatory for you to use it:

To
Lisa Currie trading as LittleGemsJewells
92A, Woodburn Road,
Carrickfergus,
Co.Antrim,
N.Ireland,
BT389AB
email: littlegemsartsandcrafts [!at] gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*], ......................................................................................................
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Name of consumer(s), ................................................................................................................
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Address of consumer(s), ............................................................................................................
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Signature of consumer(s) (only if this form is notified on paper),
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Date ..........................................................
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[*] Delete as appropriate.

CONTRACT OF SALE
This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.
If you have any problems or issues at all please contact me at the earliest opportunity to give me a chance to rectify any issues, I aim to provide all my customers with a smooth pleasant transaction every time.

Kind regards
Lisa Currie
LittleGemsJewells