Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. We do have a photo proof package
listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram @https://www.instagram.com/mylittlesafeplace1/
How do I make sure you match my color theme exactly?
The best way to make sure that your colors are matched as closely as possible is to send a)
photos or b) links to items or colors that you're trying to match. You can send photo attachments
or insert links in our message conversation both before and after you place an order.
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.
Do you offer rush production?
All orders will be processed in our standard 3-10 business days. If you need it SOONER you
can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2
business days.
What if my package is delayed/lost in transit or stolen?
"YOURSHOPNAME" is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping

carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.
What are the care instructions for this item?
For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean,
and do not iron directly on the design. What are the sizing details? What if it doesn't fit after I try
it on? A detailed size chart or the items/s size dimensions are available in all listings. It is the buyer's responsibility to select the
correct size.
What is a mockup file?
A mockup file is a digital image file that you can edit by using computer software such as
Photoshop, Canva, Design Space and other photo editing softwares. Our Mockup files are Flat
JPG files and will not have any of our watermark or design on the actual images you'll receive
so you can easily just add your own designs on it. What are the sizing details? What if it doesn't
fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to
select the correct size.
For Digital Download Products - Do you accept return or cancellation?
Due to the nature of the digital download file, no refund or cancellation can be offered. If there's
any problem with the image please contact us for further assistance.
Do I need to have a Canva Account?
Yes, you will need to signup with Canva to be able to access & edit templates that are
purchased. You can sign up for Free or Pro.
What if I don't respond to my photo proof?
If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and
then make the order and ship it. We need to adhere to shop deadlines and can not hold orders
beyond a certain date. My order did not reach me on time.
Can I return it? Sometimes there are
delays in transit times across all of our shipping carriers, and these will increase in the holiday
season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking
provides an estimated delivery date. We have had cases where a shipment is significantly
delayed and shows as unscanned even if it was shipped. You will definitely get your shipment,
but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did
not reach on time. If your order did not reach on time, please contact us and the shipping
carrier. We try our best to work with you but don't control shipping. Please understand, NO
returns are accepted for shipping delays.
Additional FAQ Shop Policies
Can you work with international clients?
I can and do work with international buyers
Can you work with any budget?
Budget can be discussed through my private messages
What device/apps will work with your products?
A computer/ laptop with access to the internet and or printer will be required
How come the hyperlinks don’t work? Are the links broken?
I am not responsible for any hyperlinks / links or technical difficulties the customer may encounter after purchasing one of my items
Will a physical item be shipped to me?
It will be stated in the description whether the item is physical where the item will be sent to you or digital where you print off the item yourself
How do I download the files I purchased?
Can I re-sell your _____?
I do not sell to wholesale clients and do not allow the resale of any of my stores items
Where do I print my digital download?
You may either print your item from your computer at home or from a local print store / library
Is there a Copyright on these items?
There is copyright on my items
What are your business hours?
I work shift patterns so my work hours vary. My store is usually closed from 9pm at night to 10 am in the morning